IS Help Desk Technician

Trimble • Westminster, CO

19h • $22 - $29 • Onsite

About The Position

Empower the Future of Work as our next IS Help Desk Technician! Are you a tech-savvy problem solver ready to be the face of Corporate IS at a global innovation leader? Join our team in Westminster to provide world-class support and maintain the digital heartbeat of a company transforming how the world works! About Us: Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress. Corporate: Trimble’s Corporate teams provide the vital infrastructure and support that power our global operations. From Finance and HR to Information Systems and Marketing, these central hubs ensure our business segments have the tools, talent, and resources they need to drive innovation. By joining Corporate, you become a strategic partner in Trimble’s mission, helping to streamline processes, safeguard our assets, and foster a culture of excellence across the entire organization. What Makes This Role Great: This role offers the unique opportunity to be the primary face and voice of Trimble Corporate IS, where you won't just close tickets—you will act as a "visionary pragmatist" by owning the end-to-end service experience. You will manage high-impact projects, coordinate global ticket queues, and influence the digital agility of teams developing world-changing technology right on our Westminster campus.

Requirements

• Bachelor’s Degree in Information Technology or an Associate’s Degree in Information Technology plus 2 years of related experience. An equivalent education plus four years of related experience will also be considered.
• Relevant IT certifications such as ITIL, CompTIA A+, etc.
• Effective verbal and written communication skills in English are required.
• Excellent organization skills.
• Utilize an ITSM to accurately document all technical information and effectively manage the ticket lifecycle.
• Skills to set up, operate, and troubleshoot a wide variety of equipment and systems.
• Thorough experience with Windows, mobile devices, tablets, printers, and conference room equipment.
• Basic network troubleshooting experience.
• Basic experience with macOS and Linux to deploy and troubleshoot the OS using existing tools and documentation.
• Experience with Google Workspace for enterprise collaboration is a plus.

Nice To Haves

• Relevant industry certifications such as CompTIA A+ or ITIL.
• Direct experience supporting Google Workspace in an enterprise environment.
• Familiarity with Linux deployment and troubleshooting tools.

Responsibilities

• Serve as the frontline ambassador for Corporate IS, delivering world-class desktop support and hardware deployment for both onsite and remote users.
• Master a diverse tech stack by troubleshooting high-end Dell and Apple hardware, mobile devices, and integrated conference room systems.
• Collaborate across a cohesive global IS network to resolve complex technical challenges and ensure office-wide operational efficiency.
• Take ownership of the service lifecycle, from proactive inventory control and process improvement to participating in strategic IT projects.
• Translate complex technical concepts into clear, actionable solutions for a diverse community of users.

Benefits

• Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans.
• Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level