IS Program Lead, ServiceNow

Northwestern Memorial Healthcare • Chicago, IL

12h

About The Position

The IS Program Lead , reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. The IS Program Lead will be responsible for leading an Information Services teams’ program portfolio including the planning and performance of technical and non-technical initiatives that make up the portfolio. The Program Leader supports the organizational tools and methodologies set by the NM Project Management Office in addition to any additional organizational best practice, tools or methodologies. The Program Leader acts as a liaise between their Manager and the departments (both internal and external) they support, providing guidance and direction to successfully execute within the program portfolio. The IS Program Lead can assist in the budget management, contract management, and program communications of assigned programs and processes. Northwestern Medicine Information Services drives innovative, high-value solutions to transform health care. We are committed to supporting the relentless pursuit of better medicine by providing exceptional service to our patients and guests as well as internal clients across the organization. To ensure excellence, our team goes to extraordinary lengths to ensure that our systems work together seamlessly. Northwestern Medicine understands that technology plays an integral role in shaping the future of health care. Information Services strategically supports the organization by: Leveraging AI, automation and rollout of advanced cyber controls that support digital transformation strategies Implementing advanced technologies in clinical and administrative areas Furthering development of the end user support model to help enhance modern infrastructure

Requirements

• Bachelor's preferred or four additional years of experience
• 5 years of relative experience

Nice To Haves

• Experience in leading Information Services portfolios
• Experience in delivering formal presentations
• Excellent verbal and written communication skills
• Healthcare knowledge and/or experience
• Knowledge of business areas, especially those represented on team

Responsibilities

• Assists with the support of the portfolio within their IS group.
• Assists in the organizational development and enhancement of program/process management competence.
• Establish and execute effective and efficient communication mechanisms which enable continuous exchange of ideas and information
• Ability to prioritize work and meet deadlines
• Support the development of senior level presentations that are related to initiatives.
• Participate in and/or support survey and specific research activities as well as subject matter related educational seminars and events.
• Participates in the NMHC capital and routine operating budget planning process.
• Provide leadership and guidance for the use of Agile Office or NM PMO standard tools and methodologies.

Benefits

• We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events.
• Please visit our Benefits section to learn more.
• Sign-on Bonus Eligibility: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level