IT Application Analyst

Offit Kurman

3d

About The Position

Offit Kurman, a quickly growing law firm, is seeking a highly motivated IT
Application Analyst to support the performance, stability, security, and
lifestyle management of firm applications. This role is ideal for someone who
combines strong technical and analytical skills with a training-focused,
user-centric mindset, and thrives in a collaborative, fast-paced legal
environment. This role partners with business stakeholders and IT leadership to
maintain reliable, well-integrated systems that support operational needs while
driving continuous improvement and effective vendor coordination.

Requirements

• Bachelor’s degree in IT, MIS, Computer Science, or equivalent experience
• Minimum 3+ years of experience in a law firm or supporting legal software (required)
• Strong ability to communicate effectively across multiple levels of the organization, including non-technical users, attorneys, and leadership
• A unique combination of analytical problem-solving skills and a training/enablement mindset
• Experience creating and improving workflows, processes, and system efficiencies
• Ability to adapt training styles and communication methods to meet diverse user needs
• Strong troubleshooting skills across applications, integrations, and system performance
• High level of organization, accountability, and follow-through
• 5+ years of application support experience (law firm experience strongly preferred)
• Experience with enterprise applications, upgrades, configurations, and end-user support
• Familiarity with Active Directory, Azure, and Office 365
• Experience supporting integrations and identity/access management

Nice To Haves

• Scripting or automation experience in Windows environments is a plus

Responsibilities

• Own the lifecycle of firm applications, including configuration, upgrades, maintenance, and optimization
• Partner with stakeholders to design and improve workflows and system processes that drive efficiency across departments
• Provide Tier 3 support for application issues, integrations, and data-related challenges
• Monitor and support integrations across systems (e.g., DMS, O365, time & billing, practice management tools)
• Administer user access, roles, and permissions in alignment with firm security standards
• Create and maintain clear technical documentation, user guides, and knowledge base materials
• Develop and deliver training programs tailored to varying user skill levels and departments
• Collaborate with vendors and internal teams to resolve issues and implement enhancements
• Support audits, security reviews, and change management processes

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level