IT Application Support Analyst II - Product Management

HPCC • Greeley, CO

19d • $79,230 - $83,400

About The Position

This position requires expertise in application Product Management.

Requirements

• College diploma or university degree in the field of computer science, information systems, and/or 4+ years equivalent work experience.
• In-depth, hands-on knowledge of and experience with enterprise and desktop applications.
• Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.
• Broad knowledge of programming languages and techniques, including SQL/NoSQL.
• Able to develop and interpret technical documentation for training and end-user procedures.
• Knowledge of trends in technology relating to software applications.
• Security Awareness.
• Experience with building and maintaining databases for query and problem tracking.
• Good understanding of the organization’s goals and objectives.
• Highly self-motivated and directed.
• Ability to absorb new ideas and concepts quickly.
• Good analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Ability to conduct research into software development and delivery concepts, as well as technical application issues.
• Ability to present ideas in business-friendly and user-friendly language.
• Very strong customer service orientation.
• Excellent written, oral, interpersonal, and presentational skills.
• Experience working in a team-oriented, collaborative environment.

Responsibilities

• Define and communicate product vision and strategy aligned with business goals.
• Conduct market research, competitive analysis, and gather customer feedback to inform product direction.
• Develop and maintain product roadmaps, prioritizing features and enhancements for maximum business value.
• Collaborate with cross-functional teams (engineering, design, stakeholders) to translate business needs into technical requirements and user stories.
• Oversee end-to-end product development, ensuring high-quality, on-time delivery within budget.
• Manage vendor relationships, negotiate agreements, and report on budget line items.
• Lead user acceptance testing (UAT), analyze data and user feedback, and drive continuous product improvement.
• Establish and track key performance indicators (KPIs) to measure product success and user satisfaction.
• Facilitate effective communication between technical and non-technical stakeholders.
• Plan and support product provisioning, deprovisioning, and staff training for smooth operational transitions.
• Prepare and deliver regular reports on product performance, project status, and key milestones to senior management.

Benefits

• company-paid medical insurance
• life insurance
• accidental death & dismemberment
• long-term disability
• 401(K) retirement plan
• health savings account (HSA) (HSA not available in Hawaii)
• employee assistance program (EAP)
• employee-paid enrollment in vision and dental insurance
• paid time off
• annual bonus plan
• company cell phone or cell phone allowance
• vehicle or vehicle allowance
• cost-of-living adjustment (COLA)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees