IT Applications Analyst

Proliance Surgeons•Seattle, WA

About The Position

At Proliance Surgeons our patients come from all walks of life — and so do we. We hire and support people from diverse backgrounds, fostering growth and development to make Proliance a great place to work. Our unique experiences and perspectives help us deliver Exceptional Outcomes, Personally Delivered. We are proud to offer a comprehensive and competitive benefit and pay package including health coverage, 401k with match and profit share, PTO and more! For further details regarding Benefits and Washington State Minimum Wage details please visit our careers page at www.proliancesurgeons.com/careers. Compensation during the offer process will be determined based on factors such as compensation structure, experience, qualifications, and internal equity. Be Part of Who We Are! Position Summary The IT Application Analyst reports to the Senior Manager of Application Services with focus on support of our care center applications. They will exercise full use of application standard principles, theories and concepts related to technical discipline and provide solutions to a variety of moderate to complex problems. Participate and lead activities relative to required applications with new Care Centers joining Proliance. Establish and implement new or revised system requirements or procedures. Analyze user requirements, develop and implement systems for moderately complex processes and initiate corrective action as needed to stay on schedule. Provide daily support of applications, training of care center staff in existing and new clinical/business applications, support workflow analysis, improvement of efficacy within application and creation of technical and training documentation.

Requirements

BA/BS in Business or Computer Science or related field or equivalent experience
Minimum of four (4) years’ experience with healthcare or clinical systems
2-3 years with ambulatory healthcare preferred
Valid WA driver’s license, insurance and dependable vehicle
Working knowledge of Information System principles which include: requirements definition, analysis, design, systems integration, development and execution of test plans
Must have ability to exercise independent judgment in planning, organizing, and performing systems analyst tasks
Exceptional analytical skills
Ability to communicate technical issues to non-technical individuals
Excellent ability to build and maintain interpersonal relationships
Ability to effectively work with management, staff, physicians and vendors
Accept change in a positive and professional manner
Knowledgeable of application architecture
Knowledgeable of database configurations, queries and elements
Knowledgeable in Meaningful Use and ICD10
Understanding of Interfaces/ HL7
Ability to support multiple system platforms
Experience with training super users and end users
Written abilities in technical and support documentation
SQL DBA understanding
Knowledgeable of HIPAA privacy and security laws
Knowledgeable of application architecture

Nice To Haves

Experience supporting Orthopedics, ENT and Ambulatory Surgery Centers a preferred
NextGen EHR and Practice Management or Amkai experience a plus
ITIL certifications a plus
Experience with training super users and end users
Experienced with Citrix environments

Responsibilities

Installation, maintenance, and support of software/systems to ensure optimal utilization.
Works closely with customers and support partners to identify and troubleshoot problems and provide resolutions.
Participate and lead problem management and troubleshooting teams on application centered issues.
Design and coordination of system configurations.
Work with Ambulatory Surgery Centers, Care Center staff to perform analyses, development, and improvements of workflows.
Education of customers in efficient and effective use of applications.
Lead and/or support of moderately complex projects or systems, which include planning and coordinating projects or tasks.
Implementation of application relative to merger activities, onboarding, and domain migrations.
Provide technical and operational guidance to ensure installed systems function effectively.
Gather requirements, analysis and determine effective technology solutions on behalf of the business needs.
Assist in development and testing of interfaces.
Development and execution of application test plans in line with upgrades, patches, infrastructure and/or desktop configuration.
Create and maintain application technical support documentation.
Develop and maintain application end user and super user training curriculum as well as training our end users on the applications.
Maintain up to date knowledge/training in all applications supported within the department.
Triage, support and respond to reported incidents within agreed customer support service level agreements.
Perform rotational support on-call duties.
Perform other duties as required.