IT Asset & Systems Specialist

Focus on the Family•Colorado Springs, CO

23h•$26 - $30•Onsite

About The Position

Headquartered in Colorado Springs, Colorado, Focus on the Family has nearly 700 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life and spreading the Gospel of Jesus Christ. The work is meaningful, the culture is rewarding, and the purpose is eternal. The IT Asset & Systems Specialist position exists to manage the full lifecycle of hardware assets across Windows and Apple platforms, including desktop computers, laptops, and mobile devices. This role oversees software license management and procurement, provides end-user training on SaaS applications, and creates basic application integrations to improve organizational efficiency. The ideal candidate possesses a strong attention to detail, a customer-service mindset, and a foundational understanding of Microsoft Active Directory and Exchange environments.

Requirements

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience
2+ years of experience in IT support, systems, or asset management role
Demonstrated experience managing Windows and Apple (macOS/iOS) devices in an organizational setting
Familiarity with Mobile Device Management (MDM) platforms such as Jamf, Intune, or equivalent
Experience with software license tracking and SaaS application administration
Basic working knowledge of Microsoft Active Directory and Exchange/Microsoft 365
Basic understanding of Exchange mail flow basics — understanding connectors and mail routing at a foundational level
Experience with the creation of training materials — user guides, quick reference cards, and job aids
Understanding software license lifecycle management — acquisition, assignment, renewal, and retirement
Experience with SaaS application administration and user provisioning/deprovisioning
Familiarity with IT asset management (ITAM) software or ITSM platforms such as TOPdesk, ServiceNow, or Jira Service Management
Experience delivering end-user technology training in a classroom or one-on-one setting
Strong organizational skills with the ability to manage multiple priorities simultaneously
Excellent communication skills with the ability to explain technical concepts to non-technical users
Customer-service oriented mindset with a proactive approach to problem solving

Nice To Haves

Preferred experience with low-code integration platforms such as Zapier, Microsoft Power Automate, or Make (Integromat)
Preferred industry certifications such as CompTIA A+, Microsoft 365 Fundamentals (MS-900), or Apple Certified Support Professional (ACSP)

Responsibilities

Maintains a complete and accurate inventory of all Windows and Apple computers, laptops, tablets, and mobile devices across the organization
Tracks hardware lifecycle from procurement through decommission, including device assignments, transfers, and disposals
Manages mobile
Coordinates device provisioning, imaging, and configuration for new employees and replacements
Ensures all mobile devices (iOS and Android) are enrolled and managed within the organization's Mobile Device Management (MDM) platform
Conducts periodic physical audits to reconcile asset inventory records
Manages and maintains records for all software licenses across desktop applications and department-level or smaller SaaS platforms
Monitors license utilization to ensure compliance and identify opportunities for cost optimization
Coordinates software procurement, renewals, and vendor relationships in collaboration with finance and department stakeholders
Evaluates and recommends new software solutions based on departmental needs and organizational standards
Maintains software license documentation including agreements, renewal dates, and user assignments
Develops and delivers end-user training for SaaS applications used across departments, ensuring staff can effectively use the tools available to them
Creates training materials including guides, quick reference cards, and short instructional videos as needed
Provides one-on-one and group training sessions for new application rollouts or significant updates
Serves as a resource for ongoing questions and adoption support following application deployments
Designs and implements basic integrations between business applications using low-code/no-code tools such as Zapier, Power Automate, or similar platforms
Works with department stakeholders to identify workflow inefficiencies that can be addressed through application connectivity
Documents integration configurations and maintains records for troubleshooting and future modification
Escalates complex integration requirements to senior IT staff or external vendors as appropriate
Performs basic Active Directory tasks including user account management, group membership, and organizational unit administration
Manages Exchange mailbox provisioning, distribution lists, shared mailboxes, and calendar permissions
Escalates complex directory or messaging issues to senior systems administrators as needed
Serves as the primary point of contact with cellular carriers for all organizational mobile phone and tablet accounts
Evaluates, modifies, and manages cellular service plans to ensure cost-effectiveness and alignment with organizational needs
Adds, configures, and removes international travel plans for employees traveling on behalf of the organization
Processes service cancellations for departing employees or decommissioned devices in a timely manner
Coordinates the transfer of service and phone numbers from one device to another during upgrades, replacements, or employee transitions
Tracks device upgrade eligibility and renewal dates by department, proactively notifying stakeholders when devices are due for renewal
Manages the release of organizational phone numbers for personal use when appropriate, following established offboarding procedures
Maintains accurate records of all cellular accounts, assigned devices, plan types, and contract terms
Liaises with carrier account representatives and works closely with the Finance team to resolve billing discrepancies, service issues, and account disputes
Ensures cellular device inventory records remain synchronized with the broader asset management system
Performs other duties as assigned