IT Business Analyst, Internet Services

AEG Vision•Addison, TX

About The Position

Reliable, cost-effective internet connectivity is foundational to clinical operations, patient care, and business continuity across our practices. AEG Vision is seeking a Business Analyst -- Internet Services to own the strategy, operations, and cost management of all internet services across our national footprint. This role is responsible for ensuring reliable connectivity, cost efficiency, vendor accountability, and clean lifecycle management of internet circuits for all existing and newly acquired locations. The ideal candidate combines hands-on telecom/ISP experience, strong vendor and project management skills, and a financially disciplined mindset with the ability to operate at scale and partner closely with third-party consolidation vendors and internal stakeholders.

Requirements

7+ years experience managing ISP, telecom, or network services at scale
Proven experience supporting multi-site environments (100+ locations preferred)
Experience working with telecom aggregators and enterprise ISP contracts
Strong background in circuit lifecycle management and billing oversight
Bachelor's degree in information technology, Networking, Telecommunications, or related field preferred
Equivalent experience will be considered
Solid understanding of: Internet connectivity types (Fiber, Cable, DSL, Wireless, LTE/5G) and Network fundamentals (routing, firewalls, SD-WAN concepts)
Experience with: ISP ordering, provisioning, and disconnect processes and Telecom inventory and circuit tracking systems
Strong analytical skills for cost and usage analysis
Highly organized and detail-oriented
Strong vendor negotiation and management skills
Financially disciplined with a cost-optimization mindset
Excellent communication skills with technical and non-technical stakeholders
Comfortable operating in a fast-growing, acquisition-driven environment

Nice To Haves

Experience in healthcare or multi-location retail environments
Familiarity with SD-WAN or managed network services
Experience partnering with finance on telecom audits and reconciliations

Responsibilities

Own and manage all ISP services across AEG Vision's portfolio of locations. This includes relationship will all our service providers.
Ensure reliable, secure, and cost-effective internet connections for clinical and business operations.
Serve as the single point of accountability for internet service performance and issues.
Actively monitor and manage ISP cost per location and Circuit utilization and redundancy
Identiy and eliminate Duplicate billing, Inactive or unused circuits, and Non-contracted or out-of-policy service
Drive continuous cost optimization and vendor consolidation.
Own the full lifecycle of internet circuits: Ordering and provisioning, Installation and activation, Contract renewals, and Timely disconnects of inactive circuits
Ensure zero duplicate billing and no payments for non-active services.
Maintain accurate records of all circuits, contracts, and billing details.
Partner with accounting and third-party telecom consolidation vendors to transition newly acquired practices into centralized enterprise level ISP contracts.
Lead internet service discovery, validation, and transition activities during acquisitions.
Ensure seamless cutover with minimal disruption to clinical operations.
Manage relationships with ISP vendors, telecom aggregators, and third-party consolidators.
Enforce SLAs, pricing agreements, and service standards.
Escalate and resolve chronic performance or billing issues.
Track and report on: Internet uptime and reliability, Cost per site, and Savings from disconnects and renegotiations
Develop dashboards and reporting to support IT leadership and finance.
Establish and enforce standards for internet services across all locations.
Partner with: Infrastructure & Network teams, Finance and Accounting, M&A / Integration teams, and Practice Operations
Support incident response and troubleshooting for ISP-related outages when necessary.