IT Business Analyst
About The Position
About NCEM: The mission of North Carolina Emergency Management (NCEM) is to enhance North Carolina's resiliency through active collaboration, communication, and coordination of efficient and effective preparedness, response, recovery and mitigation of all natural and man-made hazards and threats. About the Administration Section: The purpose of the Administration Section is to provide effective and efficient support functions for the Division and external customers. These functions include Accounts Payable, Budget, Human Resources, Information Technology, Applications Development/GIS, Preparedness Grants, Compliance, and the Responder Assistance Initiative. About the Position: This position will be 100% in person for at least the first 90 days. After the first 90 days some virtual work will be allowed but the position will report to the Raleigh offices several days a week. This position assists the Applications Team with system administration for several web-based applications. Duties include collecting user requirements from end users on IT applications, supporting end users with SRMP and SERA access and providing technical support. This position works closely with the programmers on the application development team and helps translate end user requests into meaningful work objectives. Position also helps test new applications to find bugs, issues and other problems. This position is responsible for documenting routines and creating Standard Operating Procedures.
Requirements
- Bachelor’s degree in business administration, computer science, or any related field from an appropriately accredited institution and one year of experience in business consultation, process improvement, or requirement gathering in an information technology environment, or Associate degree in business administration, computer science or any related field from an appropriately accredited institution and two years of related experience; or High School or GED and four years of related experience; or an equivalent combination of education and experience.
Nice To Haves
- Experience facilitating techinical trainings to adult professionals
- Experience collecting user requirements and documenting processes in a technical environment
- Experience providing technical support to end users
- Experience testing web based applications for responsive design and browser compatibility
- Experience maintaining websites using Drupal or a content management system (CMS)
Responsibilities
- collecting user requirements from end users on IT applications
- supporting end users with SRMP and SERA access
- providing technical support
- translating end user requests into meaningful work objectives
- testing new applications to find bugs, issues and other problems
- documenting routines
- creating Standard Operating Procedures
Benefits
- paid vacation
- paid sick leave
- paid holidays
- retirement
- health insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
