IT Business Partner Manager

mthree

56d

About The Position

Looking to hire for our client within the Media and Entertainment Industry for an IT Business Partner Manager to serve as the dedicated IT liaison for our Media & Entertainment (M&E) service line. This role is the bridge between our central IT initiatives and 13 of our creative studios across the globe. You will be responsible for managing the seamless onboarding of these studios onto strategic technology platforms and will act as their primary point of contact for IT escalations. The ideal candidate is a master of change management and stakeholder communication, capable of navigating the unique technical and cultural needs of creative studio environments while driving corporate IT standards.
About mthree:
Since 2010, mthree has been helping clients solve their business and technological challenges. We are a technology and business consultancy with a global workforce delivering significant business and IT projects in some of the largest financial services organizations worldwide.
Core Services:
Consulting and Advisory
Managed Services
Alumni Graduate Program
Alumni Pro Program
We have a global presence and are experts in delivering exceptional quality to our client base, providing consulting services across Risk, Regulation & Compliance; Vendor Products; Application Support; Application Development; Cyber & Information Security; Data Science and DevOps areas.
Our Expert program offers experienced professionals access to top roles in tech, finance, aviation and insurance. Join us to work on groundbreaking technology projects, from international trading platforms to critical applications for leading airlines. We recruit professionals who are eager to fast-track their careers in technology or operations within prestigious global organizations.

Requirements

• Bachelor's degree in Information Technology, Business Administration, or a related field, or equivalent professional experience.
• 5+ years of experience in IT project management, service transition, or a similar role, preferably within a global organization.
• Proven experience leading large-scale technology adoption projects (e.g., SharePoint, ServiceNow, ERP).
• Exceptional communication, interpersonal, and stakeholder management skills.
• Strong understanding of ITIL/ITSM principles and best practices.
• Ability to manage multiple projects simultaneously in a fast-paced environment

Nice To Haves

• Experience working in or with creative industries, such as Media & Entertainment or video games, is a significant plus.

Responsibilities

• Studio Escalation & Support: Act as the primary escalation point for IT issues and service requests for 13 M&E studios, ensuring timely resolution and effective communication in partnership with our Global Service Delivery teams.
• Strategic Onboarding: Lead and manage the transition of studios onto key corporate IT initiatives, including: Google Workplace: Drive adoption and migration to Google Workplace and appropriate leveraging of AI tools for optimization. ServiceNow: Oversee adoption of ServiceNow for streamlined IT service management and prioritize catalogue tailoring to drive automation. Hardware Asset Management (HAM): Manage the rollout of our new hardware RFP and implement standardized asset management protocols. Software Asset Management (SAM): Lead software consolidation and optimization efforts to improve efficiency and reduce costs. ERP & Workday: Guide studios through the integration and adoption of our new ERP and Workday Contingent Worker platforms.
• Change Management: Develop and execute detailed transition plans, create documentation, and provide training to ensure smooth adoption of new systems and processes with minimal disruption to studio operations.
• Stakeholder Engagement: Build strong, collaborative relationships with studio leadership and key personnel to understand their business needs and ensure IT initiatives deliver value.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level