IT Business Relationship Manager

Ingram Barge Company•Nashville, TN

About The Position

Grow your career with Ingram Marine Group. The Business Relationship Manager (BRM) serves as the strategic liaison between assigned business units and the Information Services (IS) organization. This role ensures that technology solutions, processes, and services align with business goals. The BRM is responsible for understanding business needs, translating them into actionable requirements, and guiding initiatives from concept through delivery. The BRM role creates a leverage model that maximizes the value of developers within the organization.

Requirements

Strong communication, facilitation, and problem‑solving skills.
Ability to translate business needs into clear requirements.
Ability to build trust and collaborate across diverse teams.
Strong problem‑solving, critical thinking, and process improvement skills.
Solid business acumen and collaborative working style.

Nice To Haves

Bachelor's degree preferred

Responsibilities

Relationship Management
Meeting regularly with assigned business areas to understand operational needs, challenges, and upcoming initiatives.
Building strong partnerships with business leaders to ensure alignment between business priorities and IS capabilities.
Serving as the primary point of contact for technology-related discussions, questions, and escalations.
Requirements Gathering & Documentation
Documenting issues, enhancement requests, and improvement opportunities related to business applications and processes.
Translating business needs into clear, actionable requirements for IS teams.
Maintaining accurate documentation including requirements, process flows, meeting notes, and project artifacts.
Process Improvement
Collaborating with business stakeholders to analyze current workflows and identify opportunities for optimization.
Recommending process improvements that enhance efficiency, reduce manual work, and support strategic goals.
Ensuring proposed solutions align with best practices and organizational standards.
Project Planning & Coordination
Working with IS teams to define project scope, timelines, resource needs, and deliverables.
Supporting project execution by coordinating tasks, monitoring progress, and identifying risks or roadblocks.
Facilitating communication between business units and technical teams to ensure shared understanding and smooth project delivery.
Communication & Stakeholder Engagement
Providing regular updates to business and IS leadership on project status, risks, and decisions.
Ensuring stakeholders are informed of changes, timelines, and expectations throughout the project lifecycle.
Promoting transparency and alignment through clear, consistent communication.
Portfolio & Demand Management
Helping prioritize business requests based on strategic value, urgency, and resource availability.
Maintaining visibility into the pipeline of enhancements, issues, and projects for assigned business areas.
Supporting planning and budgeting discussions by providing insight into technology needs and impacts.