IT Business Systems Analyst -SCM

Monro Inc.•Rochester, NY

About The Position

Monro, Inc. Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach. Headquartered in our hometown of Rochester, New York, where our founder, Chuck August, opened his first store in 1957, we have grown to nearly 1,100 auto repair shops and tire dealers in 32 states from coast to coast. Monro powers 16 highly respected tire and auto service brands, supporting each company’s regional strength and community connections. From big cities to small towns to rural crossroads, you will find us in neighborhoods of every shape, size, and color. Under the Monro banner, we are united as ONE TEAM and share the same mission to bring our guests the highest quality tire and auto service in the industry. Do you have what it takes to shape a better future for yourself and the automotive service industry? Our vision is to be America’s leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. We’re looking for motivated individuals at every stage in their career who share our vision. Positions are available in our retail locations across our many brands, in field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others, as much as you like working on cars; if you enjoy being part of a team, solving problems, and building guest relationships, if you value honesty and integrity - we have a Destination for you at Monro. Contact us to learn more. Destination Monro – Your Career is Here!

Responsibilities

Work directly with business partners to understand the individual needs of the business
Analyze current business processes and make recommendations for improvement based on industry trends and professional business knowledge
Business process mapping current state and future state, understand gaps and work with the business process owners to document business requirements and help translate those business requirements into technical specifications
Ability to help with the traceability of business requirements, to design, development through to test cases and outcomes that meet the users’ needs
Work with IT, business users, and project teams to define specifications requirements for project implementations
Design potential solutions to address business user problems working closely with IT
Develop end-to-end test cases at the application level to ensure quality system results
Perform quality assurance during and after implementation
Define management reporting and user dashboard requirements
Help design, document and maintain system processes
Report on common sources of technical issues or questions and make recommendations to IT team for continuous software and systems improvements
Communicate key insights and findings to IT development team
Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer
Assist in the development of KPI reports production, automation, and validation
Manage, interpret, and validate data that is produced by the system to ensure that it meets key stakeholders’ needs
Provide recommendations for possible process changes to help optimize current procedures in support of maximizing outcomes.
Conduct system audits to optimize system utilization and reporting output.