IT Business Systems Analyst (On-Site Position)

Hampton Roads Transit•Hampton, VA

47d•Onsite

About The Position

Hampton Roads Transit is looking for dynamic, customer service oriented, and energetic people to become part of a committed team providing excellent and effective public transportation to the Hampton Roads region. We offer unmatched benefits and competitive wages in a stimulating and rewarding environment. . This position opportunity is located in the Hampton Roads, VA offices and requires on-site presence. Essential Job Functions: (Duties listed are not intended to be all inclusive nor to limit duties that might reasonably be assigned.) Ability to identify data from primary or secondary data sources. Ability to Identify, analyze, and interpret trends or patterns in complex data sets. Identify work elements in detail and develop work standards and method improvements. Develop procedures, forms, and work measurements to effect methods improvement, work simplification. Create presentations and charts for informative and accurate dissemination of data and trends. Develop methods to determine performance within the department and identify trends. Write and/or edit manuals for uniform use of new or revised procedures and policies. Perform independent or collaborative market research for the purposes of information gathering in support of proposal or solicitation development. Interpret data, analyze results using statistical techniques and provide ongoing reports. Develop and update technical documentation and content adhering to format, structure, and style guidelines. Proficiency in writing clear and concise technical and non-technical materials using authoring tools. A self-starter and quick learner with excellent written and oral communication skills and an eye for pertinent detail. Ability to listen and effectively translate complex technology discussions into workflows, requirements, business processes and policies. Ability to complete assigned deliverables within strict timelines and work well in a fast-paced project environment. Keen attention to detail. Delivery of product with strict adherence to deadlines and timelines. Managing records created and received in compliance with Hampton Roads Transit’s Records Management Policy and Procedures. Responsible for coordinating the records management effort within the department.

Requirements

Candidates who have cross-functional experience in the technology industry with writing experience preferred.
Candidate must be a fast learner, self-motivated, and able to manage multiple deliverables simultaneously.
Work collaboratively with SME experts to coordinate and edit material
Ability to learn and understand functionality of varied enterprise systems and software applications
Ability to lead JAD sessions and/or facilitate meetings to extract requirements for a scope of work or a development project.
Ability to translate technical details into functional business language
Support software testing documentation activities as required
Working knowledge of technology and engineering processes
Ability to effectively convey information and work well in a structured environment
Ability to communicate effectively with different levels of management and within the business administrative, functional and technical communities.
Good critical and analytical thinking.
Proven ability to self-edit work effectively as well as to write clear, concise and comprehensive documentation on complex, multi-level technical issues, including storyboard creation and development
Excellent organization, strong written/verbal communications and writing styles with an eye for detail.
Ability to grasp complex software, learn quickly and work within tight deadlines.
Ability to handle multiple tasks simultaneously and meet multiple deadlines.
Excellent written and verbal communication skills.
Proficiency in using computer systems and the listed software applications associated with performance of assigned work is essential.
Problem-solving skills associated with software applications used.
Bachelor’s degree or equivalent work experience, certifications, and training
At least 3+ years’ experience writing clear and concise technical documentation
At least 10+ years of general cross-functional technology experience
Possess a valid Driver's License.
Acquire a Virginia Driver's License within 60 days after the date of hire (in instances when an out of state license is not the applicant's current state of residence).

Nice To Haves

Major/concentration in Information Systems, or Technical Communications a plus
Proficiency in the use of various software products such as: Microsoft Office Suite (Word, Excel, Access, PowerPoint, Publisher, Project, Visio, Teams, OneDrive), Adobe Pro, Reporting tools PowerBI, Tableau, etc., other DB tools, etc.

Responsibilities

Identify data from primary or secondary data sources.
Identify, analyze, and interpret trends or patterns in complex data sets.
Identify work elements in detail and develop work standards and method improvements.
Develop procedures, forms, and work measurements to effect methods improvement, work simplification.
Create presentations and charts for informative and accurate dissemination of data and trends.
Develop methods to determine performance within the department and identify trends.
Write and/or edit manuals for uniform use of new or revised procedures and policies.
Perform independent or collaborative market research for the purposes of information gathering in support of proposal or solicitation development.
Interpret data, analyze results using statistical techniques and provide ongoing reports.
Develop and update technical documentation and content adhering to format, structure, and style guidelines.
Translate complex technology discussions into workflows, requirements, business processes and policies.
Complete assigned deliverables within strict timelines
Manage records in compliance with Hampton Roads Transit’s Records Management Policy and Procedures.
Coordinate the records management effort within the department.