IT Coordinator

Leukemia & Lymphoma Society of Canada

2d•$55,000 - $65,000•Remote

About The Position

We’re searching for a detail-oriented and service-driven IT Coordinator to join our team at the Leukemia & Lymphoma Society of Canada. If you're passionate about technology, enjoy solving problems, and want to contribute to a mission that makes a meaningful difference in people’s lives, keep reading. About Us At the Leukemia & Lymphoma Society of Canada, we are driven by our ambition to change the course of the blood cancer experience for every person in Canada. This vision is a significant undertaking—one that requires a culture grounded in big ideas, bold action, and a deep sense of purpose. Working at LLSC means being part of a passionate, mission-driven community committed to making a difference. Guided by our values of Authenticity, Freedom and Responsibility, Lifelong Learning, Shared Achievement, and Servant Leadership, we foster a workplace where our people are connected, collaborative, and inspired—no matter where they are located. About You You are a proactive problem-solver who enjoys helping others navigate technology with confidence. Whether supporting colleagues remotely or troubleshooting in real time, you bring patience, curiosity, and a strong customer service mindset to everything you do. You’re early in your IT career (or currently pursuing it) and looking for an opportunity to build experience in a supportive and purpose-driven environment. You take initiative, communicate clearly, and are eager to learn and grow while contributing to a high-performing team. About the Role As an IT Coordinator, you will play a key role in supporting the day-to-day technology needs of the organization. Together with the IT Manager and Transformation team, you will help ensure our systems run smoothly and our employees are equipped with the tools they need to succeed.

Requirements

You are currently pursuing or have recently completed studies in Information Technology, Computer Science, or a related field (or bring equivalent experience)
You have experience in a helpdesk or IT support environment
You have experience with device provisioning, user account management, or basic networking
You are familiar with IT ticketing systems or service desk tools
You have a solid understanding of Windows operating systems and Microsoft 365
You bring strong troubleshooting and problem‑solving skills
You are an effective communicator with a strong customer service mindset
You are organized, responsive, and able to manage multiple requests effectively
You are comfortable working independently in a remote or hybrid environment

Nice To Haves

You are bilingual in English and French (an asset, due to the nature of our National organization)

Responsibilities

Provide timely first-level technical support for hardware, software, and system access issues
Monitor and respond to internal IT support requests, troubleshooting end-user issues
Install and configure software, devices, and workplace technology (e.g., laptops, printers, scanners)
Support connectivity, device performance, and application troubleshooting
Maintain and monitor computer systems and workplace technology
Set up user accounts and technology access for onboarding and offboarding employees
Assist with deployment and configuration of laptops and workplace tools
Support the scheduling and technical setup of board and committee meetings, including virtual meeting logistics.
Coordinate with third-party vendors for hardware deployment, tracking, and inventory
Maintain IT asset inventory and documentation
Liaise with manufacturers/vendors for warranties, repairs, and hardware support
Assist with testing and implementation of new systems and applications
Support system updates, maintenance tasks, and continuous improvements
Identify opportunities to improve efficiency and proactively address technical issues
Maintain and update IT documentation, procedures, and knowledge resources
Support ongoing improvements to IT processes and service delivery

Benefits

Generous time off, including 15 days of vacation to start, your birthday off, and extended holiday closures at year-end
Comprehensive health and benefits, including a healthcare spending account
A flexible, remote-first work environment
A four-day workweek benefit
A collaborative, purpose-driven culture with supportive colleagues

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