IT Customer Service Specialist
About The Position
As an IT Customer Service Specialist, you will be the first point of contact for our users, assisting them with a wide range of technical issues. Your primary responsibilities will include answering incoming calls, listening to and responding to voicemails, and managing a daily ticket queue. You will support our users with issues related to tablets, applications, computers, printers, phones, and more. Location: 6688 N. Central Expressway, Dallas, TX 75206 Hybrid Eligible: During the first 90 days of training, this position will be based at our office on a full time basis. After training, employee will be eligible for a hybrid schedule (2 days remote per week). Schedule: Monday-Friday 8:00am-5:00pm with occasional Saturday or Sunday required. 40 hours per week. Weekend rotation required: A fter 90 days of training, employee will be required to work an occasional Saturday or Sunday. If scheduled to work Saturday, the work week would be Tues-Sat; If scheduled to work Sunday, the work week would be Sun-Thurs.
Requirements
- Must possess a Bachelor’s degree or a minimum of two years of related work experience.
- Must have customer support experience answering the phone, including support of end-users.
- Must have demonstrated experience working with mobile device hardware and software and computer hardware and software.
- Must be able to communicate effectively and must convey thoughts in a way easily understood.
- Must have the ability to interact positively with levels of personnel across all functions and must be a self-starter who requires minimum supervision.
Responsibilities
- Answer the information technology (IT) customer service phone line throughout each business day
- Monitor the IT customer service voicemail ticket queue
- Provide basic support to IT departments, including mobile devices and the installed apps, computers and the installed software, printers, fax machines, and all other hardware
- Maintain a positive, supportive, and team-centered customer service approach in every interaction
Benefits
- Comprehensive insurance plans - medical, dental, and vision
- Generous paid time off – Up to 30 paid days off per year
- 401k retirement savings plan with match
- Basic life insurance at no cost to eligible employees
- Employee scholarship program
- Promote-from-within philosophy
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
