IT Customer Sup Analyst - Weekend Option

CoxHealth•Springfield, MO

1d•Onsite

About The Position

The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications. The role involves diagnosing and resolving technical issues, providing guidance and training to end-users, and ensuring that all issues are resolved in a timely and effective manner. The Information Technology Customer Support Analyst will also be responsible for documenting support requests and maintaining accurate records of support incidents.

Requirements

2 years of experience in IT customer support or related field, with a focus on end-user support and troubleshooting OR Associates degree in Computer Science, Information Technology, a related field.
Proficiency in a wider range of technologies, including networking, hardware, and more advanced software.
Ability to analyze and resolve complex technical issues, often involving multiple systems.
Builds and maintains positive relationships with end users by providing exceptional customer service.
Knows when to escalate issues to a higher level support team and able to provide comprehensive information for effective escalation.

Nice To Haves

Associates degree in Computer Science, Information Technology, a related field.

Responsibilities

Providing technical support to end-users of IT systems and applications.
Diagnosing and resolving technical issues.
Providing guidance and training to end-users.
Ensuring that all issues are resolved in a timely and effective manner.
Documenting support requests and maintaining accurate records of support incidents.