IT Customer Support - Entry | WSU | College of Nursing
About The Position
The Opportunity: Washington State University (WSU) Information Technology Services (ITS) is now accepting applications for IT Customer Support - Entry position supporting The College of Nursing on both our Spokane (in-person) and Yakima (remote) campuses. The WSU ITS team delivers innovative, reliable, and secure technology that supports the academic, research, and administrative needs of the WSU community, fostering collaboration and continuous improvement system wide. In the ITS Customer Support - Entry role, you will provide essential first-contact (tier 1) technical support to our College of Nursing students, staff and faculty-- including installation, configuration, troubleshooting and customer assistance for devices and services such as desktop computers, laptops, Zoom phones, email accounts, and video conferencing. Additional Information: This is a full time (100% FTE), permanent position. This position is overtime eligible. This role is on-site/in person in Spokane WA and may require occasional travel to Yakima, WA. Monthly Salary: $5,249.00 - $7,062.00 | Range 01IT | Successful candidates are typically hired at the beginning of the salary range and receive scheduled salary increment increases in accordance with WAC 357-28. In accordance with RCW 49.58.110, the above salary reflects the full salary range for this position. Individual placement within the range is based on the candidate’s current experience, education, skills, and abilities related to the position. Benefits: WSU offers a comprehensive benefits package which includes: paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation and optional supplemental retirement accounts. For additional information, please review the Summary of Benefits offered by WSU for Classified Staff and Total Compensation.
Requirements
- A Bachelor’s degree in a related technology field AND one (1) year of professional experience.
- Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.
Nice To Haves
- Experience analyzing, installing, maintaining computer software applications, hardware, or telecommunications or network infrastructure equipment, or providing customer or technical support in information technology.
- Experience troubleshooting and resolving network issues in a TCP/IP based Local Area Network (LAN) and Wireless LAN environments.
- Advanced knowledge and experience diagnosing and resolving technical issues on PC and Mac systems.
- Experience with desktop computer Windows and MacOS operating systems.
- Excellent communication and interpersonal skills.
- Strong time management and organizational skills.
- Ability to manage multiple tasks at once with great attention to detail and thoroughness.
- Ability to work in a team environment.
- Working knowledge with IT help desk/customer service software applications.
- Excellent customer service experience.
- Previous experience working in a higher education setting that includes the use of TCP/IP tools.
- Experience operating videoconferencing solutions (Zoom, Polycom, Tandberg, or similar).
- Ability to work a flexible schedule, which may include evenings and weekends.
Benefits
- paid sick and vacation leave
- paid holidays
- medical, dental, life and disability insurance package for employees and dependents
- retirement
- deferred compensation and optional supplemental retirement accounts
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
