IT Data Coordinator & Support Specialist
About The Position
The IT Data Coordinator & Support Specialist is responsible for coordinating a variety of support functions related to computer systems and technology operations at Summit Pathology. This individual will function as a Junior Data Analyst by creating and maintaining data repositories, developing data extracts, analyzing and summarizing data, and producing accurate, functional reports from multiple data sources as needed. In addition, this role serves as a point of contact for the IT Help Desk and performs all associated duties to support end users with day-to-day technical needs. Responsibilities include managing IT help desk issues; coordinating service requests between users and application or operations staff; training and assisting users with system applications; responding to technical problems; collaborating with technical teams to resolve issues and enhance system performance; and providing assistance with scheduling special production requirements. This position is also responsible for maintaining accurate inventory of equipment, supplies, and materials related to Summit Pathology’s hardware and software environment.
Requirements
- Associate’s degree or higher, or an equivalent combination of education and experience
- 2+ years of related experience working with and organizing raw data
- Working knowledge of Microsoft 365 cloud, with some understanding of administrative functions
- Proficiency with Microsoft operating systems and Microsoft Office products
- Experience providing customer service in a technical environment
- Experience with relational database concepts, data maintenance, querying, and data manipulation
- Experience creating data extracts, data consolidation, report structures, and automated reporting
- General knowledge of technology systems, software, programming languages or logic
- Ability to work independently and manage priorities effectively
- Ability to maintain appropriate levels of confidentiality to protect patient and organizational information
Responsibilities
- Coordinate and execute data requests, exports, and report creation from various sources
- Summarize, design, and produce data reports or extracts as requested
- Reports may be produced using a variety of tools based on specific business needs
- Create and maintain data repositories as required
- Data extracts and exports may be formatted using tools such as Microsoft SQL, Power BI, Excel, CSV, or other platforms as needed
- Maintain productive working relationships with platform vendor(s) and stay current with platform features, updates, and capabilities
- Maintain a comprehensive IT asset inventory, including hardware, software, licenses, and peripherals
- Communicate and coordinate updates, maintenance, issues, or configuration changes related to the platform with the Director of IT
- Provide technical support for End users and all IT products
- Review, respond to, and manage help desk tickets in a timely manner
- Laptops, desktops, VoIP phones, copiers, printers, fax machines
- Configure and deploy new devices
- Coordinate and maintain updates and upgrades for workstation operating systems and software products
- Provide training and assistance to users as needed
- Create, maintain, and manage user login accounts and access permissions
- Administer new hire orientation and technology training
- Provide a weekly summary of ticket status and trends
- Make recommendations regarding new IT-related equipment, tools, or software
- Coordinate with the Director of IT and other IT support staff when issues require additional analysis or escalation
- Contribute to departmental goals by accomplishing related duties as required
- Assist with coverage when other IT staff are out of the office
- Participate in after-hours on-call support on a rotating schedule
- Ability to work remotely, with availability for on-site support within one hour when required by support needs
- Provide support to other IT staff as needed
- Other job duties as assigned
Benefits
- Paid time off
- Six paid recognized holidays
- Five (5) Medical Insurance options by Aetna
- Four (4) Dental Insurance options by Cigna of Alpha Dental
- Vision Insurance by Cigna
- 401K Plan - Ascensus
- Benefit offerings by ID Shield - Identity Theft Protection, Legal Shield - Legal Protection, TeleHealth
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
