IT Delivery Lead

Gen Re Corporation•Stamford, CT

2d•Remote

About The Position

The IT Delivery Lead is responsible for managing the end-to-end delivery of solutions, ensuring successful deployment, integration, adoption, and optimization across the organization. This role requires strong leadership, delivery expertise, and the ability to coordinate cross-functional teams to meet business objectives. The initial focus for this role will be on implementations on the ServiceNow platform.

Requirements

7+ years in IT delivery or project management roles
3+ years of hands-on experience with ServiceNow implementations
Strong knowledge of ServiceNow platform architecture and modules (e.g. ITAM, ITOM, EA, ITSM, VR, SIR).
Familiarity with ITIL processes and enterprise IT environments
Azure DevOps / Microsoft Project
Excellent leadership, communication, and stakeholder management skills
Ability to manage multiple priorities in a fast-paced environment
Bachelor's or Master's degree in Computer Science, Information Systems or other related field, or equivalent work experience

Nice To Haves

ServiceNow Certified Implementation Specialist (CIS) (preferred)
PMP or PRINCE2 certification (preferred)
ITIL Foundation or higher (preferred)

Responsibilities

Develop, promote, and maintain strategic roadmaps
Create business cases for new capabilities
Lead implementations from planning through go-live.
Ensure compliance with IT governance, security standards, and organizational policies.
Manage scope, timelines, and budgets.
Identify delivery risks and implement mitigation strategies.
Validate testing and quality assurance processes.
Conduct workshops and requirement-gathering sessions to align solutions with business needs.
Facilitate communications between business stakeholders, IT teams, and vendors.
Identify risks, issues, and performance challenges with existing implementations.
Continuous monitoring of existing implementations and identification of improvement opportunities.
Promote adoption of capabilities and drive process optimization.
Identify and monitor KPIs and recommend enhancements for platform efficiency and user experience.