About the position
Our Fortune 500 company is driving a digital transformation and looking for forward-thinking innovators to disrupt how our industry thinks about and uses technology. As one of the world's leading employee benefits providers, we help millions of people gain affordable access to benefits that help them protect their families, their finances and their futures. Are you an asker of questions, a solver of problems, and a challenger of the status quo? Our mission is to provide a differentiated customer experience and exceed the expectations people have of technology at any company — not just insurers. We are seeking individuals to join our team of talented IT professionals who share never-ending passion and an unwavering focus on our customer experience. Team members comfortable working in an agile, fast-paced, and delivery-focused environment thrive in our environment where we value an entrepreneurial spirit and those who challenge the status-quo. Unum is changing, and we’re excited about what’s next. Join us.
Responsibilities
- Ensure the uptime, reliability, and performance of homegrown customer-facing digital applications
- Oversee incident resolution, service requests, break/fix work, and proactive improvement initiatives in the run space
- Monitor SLAs and lead escalation management when issues impact key assets or customer experiences
- Support Agile ceremonies, work prioritization, and backlog health across 2–3 teams
- Partner with team Product Owners to facilitate sprint planning and issue resolution
- Translate strategic business objectives into tactical execution plans
- Manage a distributed team of FTEs and offshore resources; currently 2 teams (~15 people)
- Coach team members through performance challenges, change adoption, and skill development
- Foster a culture of accountability, cross-training, and shared ownership
- Serve as a key liaison between IT and the business to ensure alignment on expectations and priorities
- Regularly update leadership and stakeholders on progress, risks, and mitigation efforts
- Identify recurring issues and lead root cause analysis to drive long-term fixes
- Champion new ways of working and process optimizations that reduce downtime and enhance support
Requirements
- Bachelor’s degree in Computer Science or related field preferred, or equivalent technical experience
- 5+ years in IT operations, delivery management, SDLC, or application support leadership roles
- Strong understanding of .NET and API-based architecture, SDLC, and Agile delivery practices
- Familiarity with Agile tools; ability to manage distributed teams
- Experience leading both FTE and offshore teams, coaching teams, and navigating change
- Strong communication, and conflict resolution skills
- Calm under pressure, strong follow-through, proactive mindset, and ability to reprioritize dynamically
Benefits
- Healthcare benefits (health, vision, dental)
- Insurance benefits (short & long-term disability)
- Performance-based incentive plans
- Paid time off
- 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution
