IT Depot Support

Conduent • Lexington, KY

2d • $41,040 - $51,300 • Onsite

About The Position

As an IT Depot Support employee, you will be responsible for providing onsite support and managing ticket ques for local support requests. You will be primarily supporting MAC OS.

Requirements

• Requires vocational training, certifications, licensures, or equivalent experience.
• Able to expands skills within an analytical or operational process.
• Able to follows standardized procedures.
• Maintain appropriate licenses, training, and certifications.
• Able to work within established procedures and practices.
• Understand existing procedures to resolve incidents.
• Able to work with a moderate to minimal degree of supervision.
• Possess exceptional verbal and written communication skills and share information and ideas effectively.
• Communicate Exchange information and ideas effectively.
• Able to impact, motivate, participate, collaborate, and inspire team.
• Able to set up computers for at home users, cleaning peripherals and scanning serials into excel sheets.
• Ability to support MAC OS

Nice To Haves

• Experience with Microsoft Excel is a plus!

Responsibilities

• Provides onsite hardware support.
• Installs desktop applications.
• Manages hardware/software installations and troubleshooting.
• Provides onsite smart hand support to other technical towers.
• Installs and configures new hardware.
• Manages site-level inventory.
• Manages ticket queue for local support requests.
• Escalates systems outages or problems that are impacting production.
• Performs other duties as assigned.
• Complies with all policies and standards.

Benefits

• Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
• Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed