IT Design Desk Engineer

Executech•Prescott, AZ

9d•Onsite

About The Position

We are seeking a skilled and detail-oriented Design Desk Engineer to join our team at Executech! The ideal candidate will have a background in IT infrastructure and process design, with a focus on creating and optimizing solutions for a wide range of clients involving collaboration to meet specific needs including cloud services, network management, security solutions, and more. The position will be responsible for ensuring efficient project design coordination, delivering high-quality design solutions, and driving continuous improvement. By leveraging your expertise and passion for innovation, you will contribute to successful projects and process design outcomes and exceed client expectations. Results the position will generate include: Efficient Design Coordination – Streamlining workflows and reducing bottlenecks in processes to ensure seamless collaboration amongst the cross-functional teams High-Quality Deliverables – Creating accurate and compliant engineering designs, adhering to industry standards and client requirements

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related field. Equivalent work experience may be considered
3-5 years of experience in IT infrastructure design, preferably within an MSP or similar environment
Proven experience with network architecture, cloud solutions (e.g., Azure), cybersecurity, BCDR, and data storage technologies
Proficiency in network design tools and software (e.g., Visio, Lucidchart)
Strong understanding of networking protocols, cloud computing, cybersecurity practices, and virtualization technologies
Proficient with network troubleshooting and topologies
Familiarity with ITIL practices and principles
Knowledge of office equipment (copiers, fax, printers, etc.)
Excellent organizational, written, and verbal communication skills a must
Valid Driver’s License
Professional, pleasant, and patient in demeanor
Exceptional customer service orientation
Must have demonstrated maturity in judgment and ability to provide guidance to others
Must be flexible, prioritize workload, able to manage multiple tasks, and have strong attention to detail
Ability to be exceptionally self-reliant and self-directed; Possess the ability to work with minimal supervision
Ability to shift focus and priorities throughout the day
Regular attendance and timeliness
Ability to effectively handle stress and pressure consistent with the job duties and industry

Nice To Haves

Preferred to have applicable certifications such as CompTIA A+, CompTIA Network+, 3cx Basic Certified Engineer

Responsibilities

Develop comprehensive IT templates, processes, and workflows, including client diagrams, client cloud solutions, client backup policies, client industry compliance standards, and data storage solutions
Create detailed technical diagrams, documentation, and project plans to support the deployment and implementation of IT systems
Ensure designs meet client requirements, industry standards, and best practices
Work closely with clients and the internal team to understand their business needs, technical requirements, and constraints
Translate client requirements into technical specifications and design proposals
Collaborate with internal teams, including project managers, engineers, and support staff, to ensure seamless execution of designs
Assist in the handover of completed designs to implementation teams, providing ongoing support as needed
Work with vendors and third-party service providers to integrate external solutions into client environments
Stay up-to-date with the latest trends in IT design, cloud computing, cybersecurity, and other relevant technologies
Participate in continuous learning and certification programs to enhance technical skills and industry knowledge
Identify opportunities to improve design processes, tools, and methodologies
Maintain accurate records of design projects, including design documents, change logs, and client communications
Prepare regular reports on design desk activities, project status, and client feedback
Ensure all designs are documented in a manner that allows for easy reference and understanding by other technical teams
Conduct thorough quality checks on design deliverables, ensuring adherence to standards, specifications, and requirements
Reinforce the image and professionalism of the Executech team
Effectively communicate with internal and external contacts at all levels
Promptly enter time into timesheets, tickets, and all other required documents
Perform other duties as assigned or otherwise identified