IT DESKTOP SUPPORT TECHNICIAN II - Green Bay, WI

Nsight, Cellcom, GLAS, Nsight Telservices, Nsight Tower•Green Bay, WI

1d•Hybrid

About The Position

The Desktop Technician II role is a continuation of the Desktop Technician position with expanded responsibility for project coordination, endpoint lifecycle management, and modern device management technologies. This role provides second-level support and maintenance within the organization’s desktop computing environment across all company locations. Responsibilities include installing, diagnosing, repairing, maintaining, and upgrading all endpoint hardware such as desktops, laptops, tablets, point-of-sale systems, printers, and peripheral equipment to ensure optimal performance and availability. The Desktop Technician II leverages enterprise endpoint management and automation platforms to: Create and manage device configuration profiles. Deploy, update, and remediate applications. Support Windows Autopilot provisioning, Microsoft Intune device management, and Windows Kiosk configurations. Maintain accurate hardware and software inventory. This role also involves troubleshooting and resolving complex technical issues (in person, by phone, or via email) in a timely and accurate manner, providing end-user assistance as required. Desktop Technicians work from incidents and service requests (moves, adds, and changes) assigned through the IT Support ticketing system. The Desktop Technician II accepts escalations from the IT Help Desk and participates in a rotational on-call schedule to support after-hours issues.

Requirements

Associate’s degree or equivalent experience required; Bachelor’s degree (B.A./B.S.) preferred.
Three to seven years of experience supporting a LAN/WAN environment with 250+ workstations. Strong experience with Windows operating systems, Microsoft Office, and associated productivity applications.
Hands-on experience with Microsoft Intune (Endpoint Manager) for device compliance, configuration profiles, and application deployment.
Experience supporting Windows Autopilot for zero-touch or user-driven device provisioning.
Experience configuring and maintaining Windows Kiosk and shared-device environments.
Familiarity with application packaging, deployment, and automation tools, such as Patch My PC, including application updates and third-party patching.
Experience troubleshooting hardware, operating system, and application issues in an enterprise environment.
CompTIA A+, Microsoft certifications (e.g., Modern Desktop Administrator), or equivalent technical certifications are desired.
Valid Driver’s License required.
Demonstrates concern for the accuracy and quality of work, and takes steps to correct mistakes and improve the overall product.
Organizes and expresses ideas and information clearly, using appropriate and efficient methods of conveying the information. Possesses quality listening skills, ensuring complete understanding of the problems and issues being reported by internal customers.
Demonstrates experience with software and hardware inventory, troubleshooting Windows operating systems and peripheral devices, and computer imaging.
Manages difficult issues with a clear head, finding the solution most beneficial to all concerned.
Takes a proactive approach to anticipating and preventing problems. When problems occur, defines the problem, investigates obstacles, and analyzes alternative solutions.
Learns new skills quickly. Is able to work independently to master new skills & tasks.
Accepts changes and responds to setbacks with minimal disruption. Demonstrates the ability to mulit-task while maintaining attention to detail and deadlines.
Can be relied upon to handle a fair workload, meet deadlines and commitments, and accept responsibility for actions. Demonstrates an ability to work independently.
Demonstrates ability to work as part of a team. Looking for a person who can contribute their own ideas, but also can work with others to create and develop projects and plans.
Possesses the ability to coach, mentor and develop employees on the the use of technology, productivity applications and business systems.