IT Desktop Support

Puffer-Sweiven • Stafford, TX

18h

About The Position

For over 75 years, Puffer-Sweiven has set the standard in equipment and services
for process control, automation, safety, and reliability. We help
process-intensive facilities run more efficiently and safely by delivering
quality products, technical support, and knowledgeable staff to implement the
needed process solutions — with the goal of exceeding customer expectations. Our
dedication brings the most advanced products and services to our customers
throughout the Central and Gulf Coast regions of Texas.

Specialties:

As an Emerson Impact Partner, we offer a broad base of superior solutions
including the top product lines for a given application. Our specialties at
Puffer-Sweiven include:

Pressure Management
Isolation Valves & Actuation
Control Valves & Regulators
Process Control & Safety Systems
Oil & Gas Automation– fiscal custody metering, controls, and SCADA
Reliability Solutions & Services
Specialty Pumps & Rotating Equipment
Instrumentation
Maintenance & Repair Services

Requirements

• Associate degree in STEM field or equivalent experience
• Strong knowledge of operating systems
• Strong knowledge of M365 and other desktop-based and cloud-based applications
• Strong knowledge of TCP/IP networks
• Strong knowledge of Active Directory concepts and administration utilities
• Strong troubleshooting skills
• Current Certification: A+, Network+, Security+, Cisco, Microsoft or ITIL
• One year experience troubleshooting hardware, software, and networking

Nice To Haves

• Interest and aptitude for developing Cybersecurity skills
• Must be customer focused and team-oriented
• Solid verbal and written communication skills
• Able to handle multiple tasks simultaneously and prioritize

Responsibilities

• Diagnose, research, and resolve endpoint technical issues
• Responsible for deskside and remote support for operating systems, local applications, and access to a server or cloud-based applications
• Utilize, create, and maintain documentation for existing and new systems
• Travel to remote Company business sites as needed
• Configure and support company softphones and telephony systems
• Works on special projects or research as needed.
• Support Cybersecurity tools
• Assist with LAN/WAN management

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree