IT Desktop Support Technician | Full Time

Meritus Health External • Hagerstown, MD

13h

About The Position

At Meritus Health, technology is more than infrastructure—it’s a lifeline for care delivery. As an IT Support Technician, you’ll provide first-line technical support for computer hardware, software, and network systems across the health system. Often serving as the “face of IT,” you’ll represent the department with professionalism, empathy, and a commitment to resolving issues efficiently. This role is ideal for a hands-on problem solver who thrives in a fast-paced environment and understands the importance of reliable technology in clinical and administrative settings. You’ll troubleshoot, install, and configure systems in alignment with Meritus Health standards, ensuring that staff can focus on what matters most—caring for the community.

Requirements

• Associate’s degree or completion of technical school coursework required
• Minimum of four years of hands-on computer user support experience required
• Experience with PC hardware, software, and troubleshooting required
• Familiarity with Microsoft Office Suite, Windows operating systems, and advanced application tools preferred
• Professional certification such as A+ or Microsoft Certified Professional (MCP) preferred
• For use of personal vehicles: Access to a vehicle and valid driver’s license from any state required
• Must sign “Attestation A” of Meritus Vehicle Management Use and Control policy, including personal insurance coverage requirements
• For use of Meritus vehicles: Valid driver’s license and clean driving record preferred (no moving violations in past 3 years)
• Certified copy of driving record required annually on date of birth
• Must sign “Attestation A” of Meritus Vehicle Management Use and Control policy
• Must be authorized to work in the United States without current or future visa sponsorship
• Corp-to-Corp (C2C) arrangements are not accepted for this role
• Strong problem-solving and customer service skills
• Thorough understanding of PC hardware, software, and network connections
• Ability to work independently and manage multiple support requests
• Excellent communication and interpersonal skills
• Commitment to responsive, user-centered technical support

Nice To Haves

• Bachelor’s degree preferred
• Familiarity with Microsoft Office Suite, Windows operating systems, and advanced application tools preferred
• Professional certification such as A+ or Microsoft Certified Professional (MCP) preferred
• For use of Meritus vehicles: Valid driver’s license and clean driving record preferred (no moving violations in past 3 years)

Responsibilities

• Provide first-line technical support for PC hardware, software, thin clients, and network connectivity
• Troubleshoot and resolve standard technical issues with professionalism and follow-through
• Install and configure PC operating systems and applications according to Meritus Health standards
• Maintain working knowledge of Microsoft Office, Windows OS, graphical user interfaces, and advanced application features (e.g. macros, databases, OLE)
• Serve as a visible and approachable representative of the IT team, delivering excellent customer service
• Document support activities and escalate complex issues as needed
• Support end users across clinical and administrative departments, ensuring minimal disruption to operations
• Uphold Meritus Health’s values of excellence, integrity, and collaboration in every interaction

Benefits

• Health, Dental, and Vision Insurance Coverage begins on the first of the month following your hire date
• Life Insurance & Disability Coverage Includes company-paid life insurance , as well as short- and long-term disability benefits to provide peace of mind.
• Paid Time Off (PTO) A generous PTO program designed to help you recharge and maintain a healthy work-life balance.
• 401(k) Retirement Plan Benefit from a robust company match to support your long-term financial goals.
• Education Assistance & Tuition Reimbursement Support for your continued learning and career growth
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) Options to save pre-tax dollars for eligible healthcare and dependent care expenses.
• Shift Differential Pay Team members working evening, night, or weekend shifts may be eligible for additional pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree