IT Director

CASH DEPOT LTD•Green Bay, WI

1d•Onsite

About The Position

To be successful in this role you must be able to build trust with the leadership team, embrace our culture, and be approachable to all Team Members. DUTIES / RESPONSIBILITIES: Lead the execution of the CTO’s infrastructure strategy, ensuring systems, platforms, and environments scale with Cash Depot’s growth. Oversee the design, maintenance, and optimization of on-premise infrastructure, including servers, storage, virtualization, and enterprise systems. Ensure high availability and performance of systems supporting ATM/recycler telemetry, transaction processing, monitoring tools, and internal business applications. Drive capacity planning, hardware lifecycle management, and infrastructure modernization initiatives. Network Operations & Security Direct the architecture, maintenance, and monitoring of Cash Depot’s network, including WAN/LAN, VPN, firewalls, SD-WAN, wireless, and remote-access systems. Ensure secure, resilient connectivity for ATMs, field technicians, retail partners, and corporate users. Partner with the CTO and Security leadership to enforce cybersecurity standards, patching, vulnerability management, and incident response. Helpdesk & End-User Support Lead the IT Helpdesk organization to deliver high-quality support to corporate staff, field operations, and remote employees. Establish service-level standards, escalation procedures, and performance metrics aligned with the CTO’s expectations for service excellence. Oversee onboarding/offboarding processes, device provisioning, and user access management. Application Support & Operations Manage support for enterprise applications, including ERP, CRM, monitoring tools, ATM/recycler management systems, and internal operational platforms. Ensure effective troubleshooting, root-cause analysis, and coordination with vendors or internal development teams. Conduct system walk-throughs and training for new or updated applications. Vendor & Partner Management Oversee relationships with technology vendors, MSPs, telecom providers, hardware suppliers, and software partners. Negotiate contracts, evaluate performance, and ensure alignment with Cash Depot’s operational needs and the CTO’s strategic direction. Team Leadership & Development Build and develop a high-performing IT organization, including infrastructure engineers, network engineers, helpdesk staff, and application support analysts. Lead hiring, training, performance management, coaching, and issue resolution. Foster a culture of accountability, service excellence, and continuous improvement that reflects the CTO’s leadership principles.

Requirements

Strong leadership, communication, and organizational skills.
Extensive hands‑on expertise across infrastructure, networking, virtualization, and enterprise security, with the ability to dive deep into technical issues while leading teams with authority and credibility.
Experience managing helpdesk operations and IT service delivery.
Strong understanding of Windows Server, Active Directory, Office 365, networking protocols, firewalls, and monitoring tools.
Ability to collaborate with cross-functional teams and support users with varying technical skill levels.
Proven ability to resolve escalated issues and maintain operational stability across a large, distributed environment.
Ability to operationalize executive-level technology strategy and drive organization-wide adoption.
Bachelor’s or Master’s degree in Information Technology, Computer Science, or related field; or equivalent experience.
5–10+ years of progressive IT leadership experience, preferably in fintech, payments, logistics, or high-uptime operational environments.
Certifications such as CCNP, MCSE, Security+, ITIL, or equivalent are a plus.
Experience managing infrastructure, networking, helpdesk, and application support teams.

Responsibilities

Lead the execution of the CTO’s infrastructure strategy, ensuring systems, platforms, and environments scale with Cash Depot’s growth.
Oversee the design, maintenance, and optimization of on-premise infrastructure, including servers, storage, virtualization, and enterprise systems.
Ensure high availability and performance of systems supporting ATM/recycler telemetry, transaction processing, monitoring tools, and internal business applications.
Drive capacity planning, hardware lifecycle management, and infrastructure modernization initiatives.
Direct the architecture, maintenance, and monitoring of Cash Depot’s network, including WAN/LAN, VPN, firewalls, SD-WAN, wireless, and remote-access systems.
Ensure secure, resilient connectivity for ATMs, field technicians, retail partners, and corporate users.
Partner with the CTO and Security leadership to enforce cybersecurity standards, patching, vulnerability management, and incident response.
Lead the IT Helpdesk organization to deliver high-quality support to corporate staff, field operations, and remote employees.
Establish service-level standards, escalation procedures, and performance metrics aligned with the CTO’s expectations for service excellence.
Oversee onboarding/offboarding processes, device provisioning, and user access management.
Manage support for enterprise applications, including ERP, CRM, monitoring tools, ATM/recycler management systems, and internal operational platforms.
Ensure effective troubleshooting, root-cause analysis, and coordination with vendors or internal development teams.
Conduct system walk-throughs and training for new or updated applications.
Oversee relationships with technology vendors, MSPs, telecom providers, hardware suppliers, and software partners.
Negotiate contracts, evaluate performance, and ensure alignment with Cash Depot’s operational needs and the CTO’s strategic direction.
Build and develop a high-performing IT organization, including infrastructure engineers, network engineers, helpdesk staff, and application support analysts.
Lead hiring, training, performance management, coaching, and issue resolution.
Foster a culture of accountability, service excellence, and continuous improvement that reflects the CTO’s leadership principles.