IT End User Support Associate IV

Conduent State & Local Solutions, IncHillsborough Township, NJ
1dOnsite

About The Position

Conduent is seeking an IT End User Support Associate to work on site in Hamilton, NJ. 6 Month Full-time Temporary Opportunity. 40 hours work week. Monday– Friday 9:30 AM – 6:00 PM

Requirements

  • 1 to 2 years of related Desktop / User support experience
  • Knowledge of computing processes and technology including Windows 10 or Windows 11 Operating Systems, Knowledge of voice telephony, and call center technology recommended but not required
  • Computer Literacy and ability to communicate effectively via email, in person, or on the phone to staff
  • Excellent customer service orientation and appreciation of role as Conduent representative
  • Ability to work effectively under pressure and/or diagnose user needs and escalate problems without delay to appropriate levels for resolution
  • Considerable end-user interface by phone and/or in-person necessitates good (clear) verbal communication skills and credible customer presence
  • Flexibility and the ability to operate under stressful, time-sensitive deadlines
  • Commitment to quality and personal ethics
  • Ability to work independently, but as a part of team concept

Responsibilities

  • Provides end-user technical support including, but not limited to, performing hardware/software installations, and resolving day-to-day system problems for Conduent NJSDU onsite and remote staff
  • Deploy / Support New Desktop Computers running Windows 11 operating System.
  • Assist Remote and Onsite Staff with System issues.
  • Work closely with Trainers during onsite and remote New Hire setup and orientation
  • Works on assignments and performs a full range of basic and/or routine and primary repetitive technical support activities.
  • Performs as a member of a quick-response user-support team and generally works under deadlines
  • Operates independently to resolve routine end-user problems, but with immediate supervision on more complex issues or assignments
  • Maintain Computer and Hardware Inventory
  • Considerable end-user interface by Microsoft Teams and/or in person

Benefits

  • Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
  • Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diverse efforts.
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service