IT End User Support Associate IV

Conduent State & Local Solutions, Inc • Hillsborough Township, NJ

1d • Onsite

About The Position

Conduent is seeking an IT End User Support Associate to work on site in Hamilton, NJ. 6 Month Full-time Temporary Opportunity. 40 hours work week. Monday– Friday 9:30 AM – 6:00 PM

Requirements

• 1 to 2 years of related Desktop / User support experience
• Knowledge of computing processes and technology including Windows 10 or Windows 11 Operating Systems, Knowledge of voice telephony, and call center technology recommended but not required
• Computer Literacy and ability to communicate effectively via email, in person, or on the phone to staff
• Excellent customer service orientation and appreciation of role as Conduent representative
• Ability to work effectively under pressure and/or diagnose user needs and escalate problems without delay to appropriate levels for resolution
• Considerable end-user interface by phone and/or in-person necessitates good (clear) verbal communication skills and credible customer presence
• Flexibility and the ability to operate under stressful, time-sensitive deadlines
• Commitment to quality and personal ethics
• Ability to work independently, but as a part of team concept

Responsibilities

• Provides end-user technical support including, but not limited to, performing hardware/software installations, and resolving day-to-day system problems for Conduent NJSDU onsite and remote staff
• Deploy / Support New Desktop Computers running Windows 11 operating System.
• Assist Remote and Onsite Staff with System issues.
• Work closely with Trainers during onsite and remote New Hire setup and orientation
• Works on assignments and performs a full range of basic and/or routine and primary repetitive technical support activities.
• Performs as a member of a quick-response user-support team and generally works under deadlines
• Operates independently to resolve routine end-user problems, but with immediate supervision on more complex issues or assignments
• Maintain Computer and Hardware Inventory
• Considerable end-user interface by Microsoft Teams and/or in person

Benefits

• Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
• Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diverse efforts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed