IT Engineer II

Branch Financial, LLC • Columbus, OH

2d • Remote

About The Position

As a growing and dynamic organization, we rely heavily on our technology infrastructure to empower our distributed workforce. Our IT team is committed to providing a secure, efficient, and seamless computing experience for all employees. We are seeking a highly skilled and proactive Senior End-User Computing & Network Engineer to enhance our device management capabilities and ensure robust network connectivity across our remote offices.

As the Senior End User Computing & Network Engineer, you will be a key technical leader within our IT department, reporting directly to the Head of IT. You will be responsible for the entire lifecycle management of our end-user device fleet, driving automation and efficiency in provisioning and deprovisioning processes. Beyond end-user devices, you will also play a critical role in managing and maintaining the network infrastructure that underpins our remote office operations. This role requires a blend of deep technical expertise, strategic thinking in automation, and hands-on operational management.

Requirements

• 3+ years of hands-on experience in IT in all remote tech start-up environments, with a strong focus on end-user computing and network management.
• Proven expertise in automating device provisioning and deprovisioning workflows for Windows and macOS environments.
• Experience with at least one major MDM/UEM solution (e.g., Microsoft Intune, Jamf Pro).
• Experience with collaboration platforms such as Google Workspace, Slack, and Zoom.
• Solid experience managing and configuring network hardware (routers, switches, firewalls, WAPs) from vendors like Cisco Meraki, Ubiquiti, FortiNet, or equivalent.
• Experience with Identity and Access Management (IAM) in relation to devices (e.g., Azure AD, Okta, Active Directory).
• Experience with scripting languages (e.g., PowerShell, Bash, Python) for automation.
• Solid understanding of networking concepts (TCP/IP, VLANs, routing protocols, VPNs, Wi-Fi standards).
• Strong diagnostic and troubleshooting skills for complex endpoint and network issues.
• Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to diverse audiences.
• Strong organizational skills and attention to detail.
• Ability to work independently, manage multiple priorities, and meet deadlines.
• Proactive, problem-solving mindset with a focus on continuous improvement.
• A passion for automation and efficiency.
• Customer-focused with a commitment to providing an excellent user experience.
• Collaborative team player who enjoys sharing knowledge and learning from others.
• Adaptable and comfortable working in a fast-paced, evolving technical environment.
• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.

Nice To Haves

• Relevant industry certifications (e.g., CompTIA Network+, CCNA, Microsoft Certified: Modern Desktop Administrator Associate, Jamf Certified Admin) are highly desirable.

Responsibilities

• Manage the full lifecycle of end-user computing devices (laptops, desktops, mobile devices) for Windows, macOS
• Manage automated solutions for device provisioning (Zero-Touch Deployment), configuration, patching, software deployment, and deprovisioning.
• Manage Mobile Device Management (MDM) and Unified Endpoint Management (UEM) solutions (e.g., Intune, Jamf).
• Create and maintain standardized device configuration profiles and application packages.
• Ensure all end-user devices are secure, compliant with company policies, and up-to-date with security patches and software updates.
• Manage and optimize device inventory, asset tracking, and software license management.
• Oversee configuration and maintenance of network infrastructure in our remote offices.
• Manage and troubleshoot network devices, including routers, switches, firewalls, and Wi-Fi access points (e.g., Cisco Meraki, Ubiquiti, FortiGate).
• Configure and maintain VPN solutions for secure remote access and site-to-site connectivity.
• Monitor network performance and availability, proactively identifying and resolving issues to ensure optimal uptime and user experience.
• Implement and enforce network security policies, including access control, intrusion detection/prevention, and segmentation.
• Act as an escalation point for complex end-user computing, collaboration platforms, and network-related issues, providing expert troubleshooting and resolution.
• Develop and maintain comprehensive documentation for all EUDM and network configurations, processes, and procedures.
• Implement monitoring and alerting systems to proactively identify issues before they impact users.
• Contribute to the development and enforcement of IT policies, standards, and best practices.
• Maintain network documentation and Standard Operationg Procedures (SOPs) .
• Implement endpoint protection, data encryption, and network security controls.
• Handle MSSP escalations
• Ensure all EUDM and network configurations adhere to relevant security frameworks and compliance requirements.
• Participate in security audits and provide evidence of controls as required.

Benefits

• Above-market salary - Branch is a data-driven company, so we do the math on salaries, too. If you get an offer from Branch, you can expect compensation that hits above the mark.
• Pay equity and transparency - Our pay isn’t just market-driven, it’s equitable. We let experience and performance drive your success, never your gender, race, orientation, or beliefs.
• Remote-first (with perks) - Work from where you’re most comfortable. We’ll take care of your work from home set-up and monthly internet. We also have a Columbus headquarters if you’d like to join us in an office.
• Flexible YouTime - We don’t just let you control your own time off. We actually encourage you to use it. After your first year at Branch, we’ll give you $1000 toward your next vacation.
• Employee stock options - You’re not just an employee. If you’re full-time, you’re also a part-owner. You’ll have stock options so you can invest in the company you’re helping to grow.
• Medical, vision, dental - Get all the coverage you need for a healthy, happy life.
• 401k and contribution matching - Invest in your future. Branch helps you get to retirement on time with a portion of your contributions matched each month.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level