IT Engineer

Zipline • South San Francisco, CA

8h • $95,000 - $115,000

About The Position

You're an ingenious, driven, flexible IT expert, cool-headed even in the face of pressure, dedicated to empowering every Zipline team member for peak performance. Problem-solving is your forte. No matter how complex the tech challenge, you tackle it with ease, leaving smiles in your wake. You thrive on exploring new software and hardware, staying abreast of the latest tech developments in both business and personal spheres. Always available to lend a hand at a moment's notice, you adeptly manage shifting priorities. A valued team player, you contribute insights across a spectrum of topics, yet can also independently tackle tasks when necessary. Embracing variety in your daily duties, you engage with customers through diverse communication channels, forging connections and understanding the unique tech requirements of each individual within the office.

Requirements

• 3-5 years experience in a related IT Engineer or IT Help Desk role
• 5-star customer service mindset.
• Excellent verbal and written communication skills.
• Excellent teamwork skills.
• Familiarity with macOS, Windows, Linux, iOS, and Android devices.
• Ability to administer G-Suite for day-to-day operations
• Experience working with SSO (Okta, OneLogin, etc.).
• Capable of managing AV hardware and software, including Google Meet and other video conferencing software.
• Strong knowledge of networking concepts (switching, firewalls, subnetting, wireless technologies, VPNs, LAN/WAN, etc.).
• Flexible work schedule; we take every opportunity to succeed as a company - sometimes that means early mornings, late nights, and unexpected phone calls and Slack messages outside of typical working hours.
• Ability to lift 30 lbs over short to medium distances, carry light loads up and down stairs, crouching or crawling as the situation demands.

Nice To Haves

• Prior IT/helpdesk/customer service experience, particularly in an early-stage startup.

Responsibilities

• Troubleshoot all IT-related topics and in-depth research to find the best technical solutions.
• Administer a wide variety of SaaS apps; provision/modify/remove access as needed.
• Order/procure equipment, maintain vendor relationships, and inventory management for all IT hardware and software.
• Partner with all business units and collaborate on projects.
• SaaS account management with an eye on security and cost evaluations.
• Communicate effectively and concisely to the entire company.
• Supporte a global workforce, partnering with overseas IT teams, both employees and consultants.
• Analyze existing processes, suggest and make improvements, and implement business processes where none exists.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed