IT Engineer

Norm AI•New York, NY

7d•$130,000 - $155,000•Hybrid

About The Position

The IT Engineer will be responsible for implementing, operating and securing the IT systems that underpin Norm Ai and its family of companies. This role combines hands-on technical engineering work with deep operational ownership, including hardening systems, ensuring endpoint and SaaS security, and maintaining smooth IT operations. This role will report directly to the Chief Security Officer (CSO) and will work cross-functionally with Operations, HR, Engineering and End Users to ensure a secure and resilient IT environment.

Requirements

4-7 years of experience in IT, security engineering, or systems administration
Proven experience with at least several of:
Okta (SSO, MFA, lifecycle management, workflows)
Google Workspace administration
JAMF and MacOS system hardening
Endpoint protection tools (CrowdStrike, SentinelOne, etc.)
SaaS configuration management and automation
Strong understanding of security principles (least privilege, zero trust, endpoint hardening, patching)
Experience implementing and maintaining SSO and MDM integrations
Excellent troubleshooting and systems-level thinking skills
Strong written documentation and communication skills

Nice To Haves

Experience in startup or high-growth environments
Familiarity with compliance frameworks (SOC2, ISO 27001, etc.)
Automation or scripting experience (Python, Bash, MDM APIs, Okta Workflows)
Experience managing Slack Enterprise, ChatGPT Enterprise, or similar collaboration platforms
Exposure to vulnerability management and security telemetry tools
Security certifications (Security+, Okta Certified Professional, CISSP, etc.)

Responsibilities

IT Systems Management & Support
Own day-to-day IT operations and internal support processes, ensuring reliability and responsiveness
Manage account provisioning and deprovisioning across systems
Support integration of new tools, automation, and workflows across SaaS systems
Collaborate with HR and Ops on onboarding/offboarding and asset management
Act as an escalation point for IT issues and ensure high-quality internal support
Maintain office networks & Wi-Fi
Strategic & Cross-Functional Contributions
Contribute to defining and implementing company-wide IT and security policies
Work with Engineering to align IT controls with application security posture
Identify and implement improvements to IT automation, observability, and compliance readiness
Drive adoption of best practices in endpoint and SaaS security hygiene
Security Mindset & Enablement
Apply a strong security mindset to IT systems and contribute to security initiatives.
Design, implement and maintain secure baseline configurations for key IT and SaaS platforms (ex. Okta, Google Workspace, M365, Slack)
Support device hardening efforts for company-managed endpoints
Assist with implementation and ongoing operation of security tooling such as endpoint protection, mobile device management, and secure authentication
Support rollout and enforcement of access controls, MFA, SSO, and device security policies
Participate in identifying and remediating security misconfigurations and hygiene issues across endpoints and SaaS systems
Work with security team members to remediate incidents, misconfigurations and hygiene issues
Contribute to security-related documentation, including configurations, runbooks, and operational controls

Benefits

We offer a competitive salary along with equity compensation.
Our comprehensive benefits package includes a 401(k) plan with an employer match.
Employees enjoy top-tier insurance coverage, encompassing health, dental, hospital, accident, and vision plans.
For candidates needing to relocate to NYC, we provide relocation reimbursement.
You'll thrive in our fast-paced learning environment where professional growth is constant.

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