IT Enterprise Desktop Administrator

Inova Health System • Falls Church, VA

6d • Onsite

About The Position

Inova Fairfax Hospital IT Customer Service is looking for a dedicated IT Enterprise Desktop Administrator to join the Team. This role will be full-time evening-shift from Monday – Friday, 3:30pm – 11:30pm located in Falls Church, VA.
The IT Enterprise Desktop Administrator is responsible for imaging and configuration, per defined standard operating procedures, of systems hardware/software related infrastructure. Completes tasks focused on imaging and the configuration of Windows desktop systems and all associated peripherals such as printers, scanners and e-signature pads. Assists in ensuring the successful and cooperative completion of tasks while resolving basic problems in a timely manner.
Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.
Inova Health System is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.

Requirements

• Associate’s degree; or HS Diploma/GED and 2 years relevant professional experience in addition to the minimum experience required
• 1 year experience in supporting a desktop environment with both basic administration and problem-resolution of Microsoft Windows seven and Windows 10 and above issues

Nice To Haves

• Previous experience working in a hospital or healthcare environment preferred.

Responsibilities

• Performs configuration of all peripherals to ensure working systems enable customers to be productive in their roles.
• Provides input, consistent with policies and procedures, to other Information Technology staff to define and manage warranty standard operating procedures (SOP) and repairs.
• Communicates problem solving measures taken for inclusion into SOP and policies so that recurring problems can be resolved.
• Proactively identifies and implements successful preventive measures for basic issues affecting desktops, printers and WOWs.
• Works from pre-defined SOP and checklists to ensure operating systems and systems software components are properly installed/configured for the enterprise desktop environment.
• Communicates proper procedures for system requests/maintenance, current task/project priorities and alternatives to requests for services that do not meet standards.
• Responds to and works tasks related to basic configuration problems of desktop infrastructure. Performs warranty repairs/warranty assessments and fixes.
• Ensures basic updates of documentation of procedures/standards on the proper imaging and configuring of operating systems software are complete and accurate.

Benefits

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off, paid parental leave, flexible work schedules, and remote and hybrid career opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees