IT Enterprise Operations Manager

HII's Mission Technologies division • Springfield, VA

3d

About The Position

The Enterprise Operations IT Manager is responsible for overseeing the performance, reliability, and operational excellence of enterprise-level IT systems and services. This role manages day-to-day IT operations, leads a team of technical professionals, ensures high availability of critical applications and infrastructure, and drives continuous improvement across operational processes. The manager collaborates closely with cross-functional teams, vendors, and leadership to support business objectives, maintain compliance, and execute strategic initiatives.

Requirements

• 8 years relevant progressive experience with Bachelors in related field; 6 years relevant progressive experience with Masters in related field; or High School Diploma or equivalent and 12 years relevant progressive experience.
• Minimum TS/SCI required to start, candidate must be willing and able to complete a CI poly once employed

Nice To Haves

• Active CI Poly
• ITIL Foundation or higher
• PMP or equivalent project management certification
• Cloud certifications (AWS, Azure, GCP)
• CompTIA Network+, Security+, or related technical certifications

Responsibilities

• Lead and manage enterprise IT operations, including infrastructure, systems administration, network services, and application support.
• Oversee daily operational activities to ensure system uptime, service quality, and compliance with SLAs.
• Develop, implement, and maintain operational policies, procedures, and standards aligned with industry best practices.
• Manage incident, problem, and change management processes, ensuring timely resolution and root-cause analysis.
• Collaborate with cybersecurity teams to ensure secure, compliant, and resilient operations.
• Partner with business units to understand operational needs and translate requirements into actionable plans.
• Lead, mentor, and develop a team of IT operations specialists, administrators, and analysts.
• Manage vendor relationships, contracts, and performance metrics for technology service providers.
• Monitor system performance and operational trends to identify opportunities for optimization and automation.
• Participate in budgeting, resource planning, and strategic roadmap development.
• Ensure disaster recovery and business continuity plans are maintained and tested regularly.
• Drive continuous improvement initiatives to enhance efficiency, reliability, and service delivery.

Benefits

• best-in-class medical, dental and vision plan choices
• wellness resources
• employee assistance programs
• Savings Plan Options (401(k))
• financial planning tools
• life insurance
• employee discounts
• paid holidays and paid time off
• tuition reimbursement
• early childhood and post-secondary education scholarships

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED