IT Facilitator

Endurance IT Services•Virginia Beach, VA

1d•Onsite

About The Position

We are seeking an IT Facilitator to support technology adoption, training, and day‑to‑day user assistance across the firm. This role is highly interactive and hands-on, with a strong emphasis on in‑person engagement at the Virginia Beach Town Center office and weekly travel to the Chesapeake and Suffolk locations. The ideal candidate excels at guiding users of all technical levels, resolving issues in real time, and helping drive successful use of the firm’s technology platforms. By enhancing user experience and enabling productivity, the IT Facilitator supports the firm’s operational excellence within a fast‑paced legal environment.

Requirements

Demonstrated experience providing in‑person technology training and end-user support, ideally within a legal or professional services setting
Strong proficiency with Microsoft Office, NetDocuments, and Carpe Diem (experience with PerfectLaw integration is a plus)
Ability to diagnose and resolve technical issues quickly and effectively in real-time scenarios
Excellent communication and interpersonal skills with the ability to explain complex concepts to non-technical users
Reliable transportation and willingness to travel weekly to Chesapeake and Suffolk offices (mileage reimbursement provided)

Responsibilities

Deliver in‑person training sessions for attorneys and staff on firm technology, applications, and workflows
Provide one‑on‑one technical assistance to users facing software or hardware challenges
Troubleshoot and resolve technology issues during live meetings, conference room setups, and daily operations
Travel weekly to Chesapeake and Suffolk offices to provide onsite IT support
Act as a primary point of contact for technology‑related inquiries and training needs
Partner with internal teams to identify opportunities for improved processes, tools, and user efficiency