IT Field Analyst I

Capital Health•Hopewell, NJ

4d•$24 - $34•Onsite

About The Position

Provides on-site technical support to all CH locations, resolving hardware, software, networking, telecom, and enterprise application issues in person. Responsible for break/fix support, IT asset deployment, hardware troubleshooting, and on-site problem resolution, ensuring seamless IT operations across hospital, clinical, and office environments.

Requirements

Associate degree in Information Technology, Computer Science, or a related field preferred. Equivalent work experience in IT support roles may be considered.
Two years' prior experience in IT desktop support, break/fix, or hardware troubleshooting is a plus.
CompTIA A+ (must be obtained within 6 months of hire).
Drivers License
Basic knowledge of desktop hardware, printers, network configurations, peripherals, and telecom systems.
Ability to install, troubleshoot, and maintain Windows and macOS devices.
Familiarity with telecom support including VoIP phone setup, troubleshooting call quality, and softphone applications.
Familiarity with Active Directory, user access management, and IT security policies.
Strong problem-solving and hands-on troubleshooting abilities.
Excellent customer service skills when working with users in person

Nice To Haves

ITIL Foundation
Microsoft Modern Desktop Administrator
Network+

Responsibilities

Provides on-site technical support and troubleshooting for IT-related issues.
Installs, configures, and repairs PCs, laptops, printers, peripherals, and telecom hardware.
Troubleshoots network connectivity issues (wired & wireless) and VoIP phone system issues.
Supports audio-visual and media equipment setup for meetings and events.
Assists with IT asset deployment, workstation setups, and hardware relocations.
Responds to urgent IT service requests in hospital and office settings.