IT Field Services Analyst

Ingevity•North Charleston, SC

2d•Onsite

About The Position

Reporting to the Supervisor of IT Field Services, this position will be located in N. Charleston, SC and will provide technical support to a manufacturing facility, technical center and remote users. The Field Services Analyst will provide troubleshooting and new technology implementations, perform technology upgrades, maintain and track tech inventory. The Field Services Analyst assists in managing all the plant’s technology equipment and resources. In addition to individual technology for the plant, the position also manages printers, copiers, RF scanner, digital signage, and telephone equipment at the plant. The Field Services Analyst must be adept and passionate about learning new technologies and services. The Field Services Analyst helps to oversee the local technology infrastructure to ensure seamless delivery of plant level IT systems.

Requirements

Bachelor’s degree in Computer Science and 3 years’ experience required or 5 years’ experience in lieu of degree to include supporting connectivity, AV, personal computers, Windows desktops and laptops in an enterprise environment
A passion for providing an excellent end user experience is required.
The position requires a logical and structured approach to troubleshooting and decision making with an emphasis on superior customer service.
Familiarity with service desk applications and/or incident management environments desired.
Comfortability with a flexible schedule is a must as the work hours may include days and occasionally off hours support in the evenings, and weekends.
Relocation assistance is not available for this position.
This role is not eligible for employment visa sponsorship.
The successful candidate must not now, or in the future, require sponsorship to work in the US.
Travel, primarily domestic US, not to exceed 25%

Nice To Haves

Experience providing support in a manufacturing setting preferred but not required.
Proficiency with support software such as SharePoint, and Microsoft 365 and other Microsoft applications as well as a portfolio of software applications for both personal productivity and collaboration.
ITIL, Cisco, and Microsoft product certifications are a plus.

Responsibilities

Troubleshoot Tier II desktop, networking, and back‑office hardware issues to keep operations running smoothly.
Image computers and deploy software through Microsoft Intune, ensuring standardized configurations, compliance, and timely delivery of applications and updates.
Partner with outsourced systems and network providers to diagnose, mediate, and resolve issues affecting network and server infrastructure at all supported sites.
Manage plant-wide printing solutions and oversee onsite visits from printer support vendors.
Coordinate the setup, maintenance, and lifecycle tracking of all technology equipment across the plant and remote locations.
Maintain collaboration tools, including Microsoft Teams and Teams-based VOIP services.
Provide support for all audiovisual systems, such as videoconferencing equipment, digital signage, conference room technologies, and related devices.
Document, prioritize, and track all service issues within the ITSM ticketing system.
Participate in evaluating, piloting, and implementing new technologies, including contributing to beta testing, project rollouts, support documentation, and user impact analysis.
Foster communication across departments to support effective use of current and emerging technologies and encourage exploration of new solutions.
Assist in planning and supporting special events that require technical setup or onsite IT presence.
Provide training to employees on the operation and integration of technology systems.
Manage asset lifecycle processes, including onboarding new equipment and coordinating the disposition of retired assets.
Analyze new technologies and provide informed recommendations regarding fit, impact, and further evaluation.