IT Field Specialist
About The Position
Are you a detail-oriented individual with a passion for IT Field Support? As an IT Field Specialist you will provide second level IT support for users at various offices and remote jobsite Collaborate with industry experts and committed teams to ensure seamless execution of technology initiatives. Apply now and transform your career with us. What you will be doing • Use judgment, critical thinking, technical expertise and troubleshooting skills to diagnose end-user incidents to restore services or provide solutions.• Effectively manage end-user support queues within IT service management tools.• Respond and work on tickets in appropriate order to meet established SLAs effectively and consistently.• Prepare for deployment, maintain, and control hardware and software inventory.• Document actions and issues in IT Service Management tool. • Prioritize incidents and identify problems to effectively resolve end-user request form local and remote locations.• Act a primary point of contact for IT incidents and requests.• Educates employees on IT services and processes, including appropriate paths to engage IT for support.• Responsible and accountable for user onboarding and offboarding process and procedures.• Diagnose incidents with various desktops, software, mobile devices, printers, video conferencing equipment, etc. while following up on tasks to achieve successful resolution.• Conduct system tests, troubleshoot customer issues, and correct software defects.• Help maintain software applications.• Experience supporting users in a Microsoft Windows environment, including but not limited to: Active Directory, Microsoft Office Suite.
Requirements
- Bachelor's Degree in Computer Science or a related field preferred.
- Previous experience in IT Field Support preferred.
- Knowledge of Windows Operating Systems, Active Directory, current technology protocols andprocedures, and networking concepts/principle
Responsibilities
- Use judgment, critical thinking, technical expertise and troubleshooting skills to diagnose end-user incidents to restore services or provide solutions.
- Effectively manage end-user support queues within IT service management tools.
- Respond and work on tickets in appropriate order to meet established SLAs effectively and consistently.
- Prepare for deployment, maintain, and control hardware and software inventory.
- Document actions and issues in IT Service Management tool.
- Prioritize incidents and identify problems to effectively resolve end-user request form local and remote locations.
- Act a primary point of contact for IT incidents and requests.
- Educates employees on IT services and processes, including appropriate paths to engage IT for support.
- Responsible and accountable for user onboarding and offboarding process and procedures.
- Diagnose incidents with various desktops, software, mobile devices, printers, video conferencing equipment, etc. while following up on tasks to achieve successful resolution.
- Conduct system tests, troubleshoot customer issues, and correct software defects.
- Help maintain software applications.
- Experience supporting users in a Microsoft Windows environment, including but not limited to: Active Directory, Microsoft Office Suite.
Benefits
- Comprehensive compensation package and paid time off program
- Industry leading 401(k)/RRSP
- Medical/Extended Health Care, Dental, Vision and/or Provincial Medical
- Wellness benefits & Employee Assistance Program
- Tuition Reimbursement Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
