IT Field Support Engineer (MSP experienced)

Aris Search • Los Angeles, CA

3d • $65,000 - $75,000 • Onsite

About The Position

This role is ideal for an MSP-experienced technician operating at the Tier 1–Tier 2 level who wants to be in the field, not stuck behind a ticket queue all day. You’ll provide hands-on IT support at client locations throughout West Hollywood and Beverly Hills, handle escalations from the service desk, and work closely with senior engineers on more complex issues. There is a clear path for growth into a Senior Engineer role as your skills and responsibilities expand.

Requirements

• Prior experience working for a Managed Service Provider (MSP) required
• Strong Tier 1 skills with growing Tier 2 troubleshooting ability
• Experience supporting Windows and macOS environments
• Working knowledge of Microsoft 365 (user management, Outlook, Teams, OneDrive)
• Basic networking knowledge (TCP/IP, DHCP, DNS, Wi-Fi)
• Comfortable working directly with clients in professional, high-expectation environments
• Strong communication and documentation skills
• Reliable transportation and ability to travel frequently between client sites

Nice To Haves

• Experience with RMM and PSA tools (ConnectWise, Autotask, etc.)
• Exposure to Azure AD / Entra ID, Intune, or basic server administration
• Previous experience supporting executive or high-touch clients

Responsibilities

• Provide on-site technical support for MSP clients in West Hollywood, Beverly Hills, and surrounding areas
• Troubleshoot and resolve Tier 1–Tier 2 issues involving desktops, laptops, printers, networks, and basic server environments
• Handle escalated tickets from the remote service desk and see them through to resolution
• Install, configure, and support Windows and macOS systems in professional client environments
• Assist with new user setups, hardware deployments, and office moves
• Perform basic network troubleshooting (firewalls, switches, Wi-Fi, cabling)
• Document work clearly and accurately in the ticketing system
• Communicate professionally and confidently with end users, executives, and office managers
• Represent the company on-site with a polished, customer-first mindset

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed