IT Field Support Technician

Ford Office•Niles, OH

21h•Onsite

About The Position

Ford Office Technologies is growing, we are seeking a reliable and customer-focused IT Field Support Technician to join our team. In this role, you will provide on-site technical support, troubleshoot hardware and software issues, and ensure our clients’ IT systems operate efficiently. The ideal candidate is hands-on, detail-oriented, and comfortable working independently in various field environments. Set up new user accounts and profiles and handle any password issues. Provide on-site technical support for desktops, laptops and printers. Support the training and roll-out of new applications. Install, configure, and maintain hardware and software systems. Troubleshoot and resolve network connectivity issues (LAN/WAN/Wi-Fi) Ability to set up and work with smart boards. Basic knowledge of working with a server and networking. Chrome book repair. Utilize google suite. Answers basic questions about installation, operation, configuration, customization, and usage of network connected devices. Perform system upgrades and routine maintenance. Manage and support Microsoft 365 accounts and services. Document service activities and maintain accurate records. Deliver excellent customer service and communicate technical information clearly Rectify customer issues promptly. Provide excellent communication when working with customer and team members. Escalate complex problems when required. Prioritize and manage many open cases at one time by maintaining files and records that are needed to track client issues entered into the ticketing database system. Working on assigned projects on an as needed basis.

Requirements

An associate degree or equivalent from a technical school or related work experience is required.
Minimum of 1-3 years working in a professional helpdesk environment.
Experience fixing printers and scanners.
A strong understanding of TCP/IP, DNS, SMTP, and other network protocols is preferred.
A basic understanding of networks, PC computer support, troubleshooting hardware and software issues, or classroom experience.
Proficiency with business collaboration tools such as MS Office applications, Outlook, and client specific programs.
Aptitude for quick learning of technical and procedural topics, self-motivating/self-learning work approach, and the ability to work and set goals with little supervision, while maintaining a strong work ethic.
Requires the ability to perform multiple duties, be highly organized, work overtime when necessary, and be an excellent team player.
Must have a clean driving record to include a valid driver’s license and proof of insurability.
Valid driver’s license and reliable transportation.
Ability to lift up to 50 lbs.

Nice To Haves

Applicants with CDIA+ or COMPTIA A+ certification is a plus.

Responsibilities

Set up new user accounts and profiles and handle any password issues.
Provide on-site technical support for desktops, laptops and printers.
Support the training and roll-out of new applications.
Install, configure, and maintain hardware and software systems.
Troubleshoot and resolve network connectivity issues (LAN/WAN/Wi-Fi)
Ability to set up and work with smart boards.
Basic knowledge of working with a server and networking.
Chrome book repair.
Utilize google suite.
Answers basic questions about installation, operation, configuration, customization, and usage of network connected devices.
Perform system upgrades and routine maintenance.
Manage and support Microsoft 365 accounts and services.
Document service activities and maintain accurate records.
Deliver excellent customer service and communicate technical information clearly
Rectify customer issues promptly.
Provide excellent communication when working with customer and team members.
Escalate complex problems when required.
Prioritize and manage many open cases at one time by maintaining files and records that are needed to track client issues entered into the ticketing database system.
Working on assigned projects on an as needed basis.