IT Field Technician

Planet Fitness • Brook Park, OH

1d • $24 • Onsite

About The Position

At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience. We Are Accountable – Self-starters who pursue excellence. We Are Driven – Problem solvers who deliver results. We Are Passionate – Positive energy with a real desire to help others. We Are Ambitious – Always learning and growing toward success. We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want YOU on our team!
Job Summary: The IT Field Technician provides IT and Audio/Visual support to clubs within a designated geographical region. This position ensures that our Audio/Visual systems and IT infrastructure are properly maintained, reliable and meet the needs of our members and staff.
Our culture is unique! We TRANSFORM LIVES through affordable fitness. We are servant leaders! Career development is important to us. We will provide you with training in leadership, customer service, and business operations that will help you achieve your personal and professional goals! Our growth within the fitness industry provides many exciting and challenging career opportunities.

Requirements

• 2+ years of experience in Audio/Visual and IT systems installation and maintenance (required).
• Strong understanding of audio and video technologies, including A/V receivers, projectors, and digital signage systems.
• Proficiency in IT fundamentals, including network troubleshooting, hardware setup and configuration.
• Experience running and terminating low voltage cabling.
• Strong problem-solving skills and the ability to work independently.
• Strong customer service skills and experience in providing clear and accurate instructions
• Ability to travel between clubs on a daily basis
• Must be able to lift up to 75 lbs.

Nice To Haves

• Associate or Bachelor’s degree in a computer science/technology field of study is preferred.

Responsibilities

• Serve as the primary point of contact for timely resolution of IT requests from end users seeking technical assistance via phone, email and ticketing system.
• Install, configure, and maintain Audio/Visual equipment, including TVs, sound systems and digital signage.
• Troubleshoot and repair audio and video equipment issues to minimize downtime and ensure a positive member experience.
• Collaborate with IT team to maintain and troubleshoot network infrastructure, including Wi-Fi, VOIP phones, switches, and firewalls.
• Support and maintain point-of-sale (POS) systems used for member check-ins and sales transactions.
• Perform routine equipment inspections and maintenance to ensure optimal performance and compliance.
• Train club staff on basic Audio/Visual and IT tasks and provide guidance on equipment usage.
• Monitor equipment inventory and assist with procurement as needed.
• Stay up to date with industry trends and technological advancements to propose system upgrades and improvements.
• Create and maintain detailed documentation for Audio/Visual and IT systems and configurations.
• Develop and maintain effective working relationships with coworkers, vendors, trade professionals, and other business contacts.
• Other duties as assigned

Benefits

• Growth Opportunities over 90% of our management team started as an entry level team member!
• PTO for all employees
• 401K Retirement Fund (Employer match up to 4%!)
• Health Insurance Options including Health, Dental, Vision, family life insurance, and more
• Basic Life Insurance & Short-Term Disability I00% Company Paid!
• Employee Assistance Program
• Free employee Black Card Membership

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree