IT FIELD TECHNICIAN

Armstrong Group•Cranberry Township, PA

17h•Onsite

About The Position

Provide on-site installation services to all of the company's commercial customers and some residential customers with a primary focus on installing hardware and software products and services that have been specified and sold. Products include: access control systems and software, surveillance products such as IP cameras and video management software platforms as well as analog DVRs and cameras, IP based intercom systems , fire systems, TCP/IP based network hardware and software, and intrusion system software and hardware. This position will consist of mostly field work with travel to customer locations on a daily basis with a company supplied vehicle. You will be required to work on servers, workstations, software and networks that will either be completely installed and supplied by our company or in environments where we will install software and hardware on customer owned networks, servers and workstations. Good communications skills are a must since you will be interacting will both technical and non-technical customers. A solid networking background is a must as you will be expected to work with our customer's IT departments to solve software, networking and hardware issues. In addition you will need to have a solid understanding of small business or residential class routers and network equipment and have the experience and knowledge to be able to configure and troubleshoot remote viewing of our surveillance systems and network based access control systems. Knowledge of all Microsoft operating systems as Windows 10/11 as well as Microsoft Server OS is a must. Basic knowledge of Microsoft SQL Server is desired as some of the software products we deploy are database driven. Any Linux OS experience is a plus. The ability to install and configure apps on both the Android and iPhone/iPad based devices is a must. Basic electronics experience and wiring skills are desired. Relay logic and any experience with security electronics is a plus. Network termination to 568A/B standards is required. You must be a quick learner and a great troubleshooter. The ability and patience to provide basic on-site training on the use of the products we install to our customers, some of who may not have a technical background. Who We Are The Armstrong Group is a family owned and operated collection of diverse companies. What began in 1946 as Armstrong County Line Construction, founded by Jud L. Sedwick in Kittanning, PA, has now grown into an organization that encompasses multiple industries and employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions. Armstrong is an Equal Opportunity Employer. The Armstrong Group, a family owned and operated business, now employs over 2,000 people across the nation. The company continues to value strong relationships with its employees and close ties to the communities it serves.

Requirements

Solid networking background
Understanding of small business or residential class routers and network equipment
Knowledge of all Microsoft operating systems as Windows 10/11 as well as Microsoft Server OS
Ability to install and configure apps on both the Android and iPhone/iPad based devices
Network termination to 568A/B standards
Quick learner and a great troubleshooter

Nice To Haves

Basic knowledge of Microsoft SQL Server
Linux OS experience
Basic electronics experience and wiring skills
Relay logic and any experience with security electronics

Responsibilities

Provide on-site installation services to commercial and residential customers.
Install hardware and software products and services.
Work on servers, workstations, software and networks.
Interact with technical and non-technical customers.
Work with customer's IT departments to solve software, networking and hardware issues.
Configure and troubleshoot remote viewing of surveillance systems and network based access control systems.
Provide basic on-site training on the use of the products.