IT Head of Dynamics 365

Veranova L P•Devens, MA

About The Position

The IT Head of Dynamics 365 is responsible for owning the ERP strategy, roadmap, and functional delivery for Microsoft Dynamics 365 Finance & Operations (F&O), with a strong focus on Manufacturing, Supply Chain, and Warehouse Management. This role serves as the primary bridge between Business, IT, Compliance/CSV, Data & Analytics, and AMS partners, ensuring ERP capabilities are aligned with business priorities, regulatory requirements, and long-term enterprise strategy. The role includes hands-on configuration, governance of complex enhancements, and leadership of validated change delivery in a GxP-regulated environment.

Requirements

Bachelor’s degree or equivalent experience
8+ years ERP experience with strong Microsoft Dynamics 365 F&O expertise
Deep knowledge of Manufacturing and Supply Chain processes
Mandatory GxP / regulated manufacturing experience
Hands-on D365 configuration experience
Experience working with Power BI, business KPIs, and analytics use cases
Working knowledge of Microsoft AI capabilities relevant to ERP and analytics
Experience with Bartender and WMS handheld solutions
Proven experience managing AMS partners

Responsibilities

Own and drive the D365 ERP Operations strategy and multi-year roadmap
Translate business objectives into prioritized ERP initiatives and enhancements
Partner with business and IT leaders to manage demand, enhancements, and technical debt
Act as IT owner for D365 F&O system
Lead requirements gathering, fit-gap analysis, and solution design
Configure D365 F&O for standard and moderately complex requirements
Govern functional design and prioritization of complex enhancements delivered by AMS partners
Serve as primary functional liaison to AMS partners
Review and approve functional designs and delivered solutions
Collaborate with internal IT on integrations, environments, security, and releases
Ensure all ERP changes follow formal GxP change control and validation processes
Support URS/FRS development, design reviews, and UAT activities
Partner with IT Compliance/CSV team to maintain validated environment
Provide functional oversight for Bartender label printing solutions
Support handheld and mobile devices used in Warehouse Management operations
Coordinate integrations between D365 and external operational systems
Provide functional guidance to Data & Analytics teams to define business KPIs, metrics, and reporting requirements based on operational needs
Partner with business stakeholders to translate process and performance requirements into actionable Power BI dashboards and reports
Ensure KPI definitions and reports are aligned with standardized D365 processes and validated data sources
Serve as a functional advisor on Microsoft analytics and AI capabilities, providing recommendations on when Power BI reporting is the appropriate solution versus when Microsoft AI–based solutions are better suited
Collaborate with Data, IT, and Compliance teams to ensure analytics and AI solutions support GxP, data integrity, and audit readiness where applicable
Support roadmap planning for advanced analytics, insights, and AI-enabled capabilities tied to ERP data
Act as primary communication point between Business, IT, Compliance/CSV, Data teams, and AMS partners
Ensure that GxP relevant changes follow formal change control with documented impact assessments
Establish and lead a Business Process Owner (BPO) / Subject Matter Expert (SME) community
Ensure training, SOPs, and work instructions are updated prior to validated releases
Manage IT team responsible for health of D365 system and the associated environment.