IT Help Desk Intern

Idexx•Westbrook, ID

2d•Onsite

About The Position

IT accelerates the success of IDEXX employees and customers by providing scalable and innovative solutions and leadership. We are a global organization that supports all technology needed to deliver products and solutions to customers enabling them to focus on delivering high quality patient care. We strive to provide exceptional customer service and experience in the most efficient means possible, requiring alignment and cross-functional communication. Join us for this Maine-based/local driving distance 12-week internship with the IT Help Desk group and be a part of the Enterprise Global Help Desk IT Team gaining real world troubleshooting experience for our 11,000 employee company, IDEXX. In this internship role you would… Provide tier-1 IT support for IDEXX employees located in our Westbrook, Maine campus and around the world. Supporting a global enterprise organization of over 11,000 employees This includes walk-up appointments, new hardware set-up and provisioning, and assisting with day-to-day IT issues You will work closely with the IT Help Desk and end-user support teams Work on-site in our Westbrook, ME offices Help support projects, including deploying high-end workstations to support animal diagnostics in our reference labs Day-to-day asks are likely to include: New hardware provisioning, including: laptops, desktops, and mobile devices Walk-up support for hardware, software, and access issues Documenting your work in our ticketing system, leveraging other IT support teams to deliver a resolution

Requirements

Customer Service, teamwork, collaboration, and communication skills
Knowledge of Windows, iOS, and Mac OS operating systems
Knowledge of the Microsoft 365 Platform (Outlook, Word, Excel, PowerPoint, Teams, OneDrive, etc.)
Familiarity with Active Directory or other user and computer management systems
Currently enrolled in an undergraduate or graduate program majoring in Information Technology, Computer Science, or other related degrees.
Applicants must be at least 18 years of age and must have completed at least one year of college.
A track record of student success and potential as demonstrated by GPA, research portfolio, prior work experiences and/or the recommendation of a professor preferred.

Nice To Haves

CompTIA A+, Network+, or Security+
Active Directory knowledge/familiarity
Microsoft 365 apps including Azure
Mac/Mobile support

Responsibilities

Provide tier-1 IT support for IDEXX employees located in our Westbrook, Maine campus and around the world.
Supporting a global enterprise organization of over 11,000 employees
Walk-up appointments
New hardware set-up and provisioning
Assisting with day-to-day IT issues
Work closely with the IT Help Desk and end-user support teams
Work on-site in our Westbrook, ME offices
Help support projects, including deploying high-end workstations to support animal diagnostics in our reference labs
New hardware provisioning, including: laptops, desktops, and mobile devices
Walk-up support for hardware, software, and access issues
Documenting your work in our ticketing system, leveraging other IT support teams to deliver a resolution