IT Help Desk Intern
About The Position
Join a team where your impact reaches beyond the stars! At Terran Orbital, you’re not just part of the system – you’re a vital force propelling our mission forward. As trailblazers in satellite manufacturing and aerospace innovation, we shatter boundaries daily to deliver groundbreaking solutions that power our nation’s defense and commercial missions. We are a unique, fast growing, and trusted team dedicated to swiftly and efficiently designing, building, launching, and operating state of the art satellites for advanced mission constellations. If you’re driven by purpose, inspired by challenges, and ready to leave your mark on the universe, you’ll find a home and endless opportunities for growth here. Together, let’s redefine what is possible in orbit and beyond! Terran Orbital is seeking an IT Help Desk Intern to join our dynamic team. Reporting to the Director, IT Project & Compliance, the IT Help Desk Intern will providing frontline technical assistance to our engineers and business professionals. You’ll work in a collaborative, fast-paced environment, gaining hands-on experience with enterprise systems and contributing to the seamless operation of our mission-critical technology infrastructure.
Requirements
- Provide first-level technical support for hardware, software, and network issues via phone, email, and Zendesk ticketing system.
- Assist with troubleshooting and resolving issues related to Windows and Mac operating systems, Office 365, and other enterprise applications.
- Support user account management, including onboarding/offboarding, password resets, and permissions.
- Document solutions, update knowledge base articles, and contribute to IT process improvements.
- Help track and manage IT assets, ensuring accurate inventory and deployment.
- Participate in team meetings, training sessions, and collaborative problem-solving activities.
- Apply cybersecurity best practices in daily support activities.
Nice To Haves
- Experience with enterprise productivity tools (e.g., Office 365, Teams, SharePoint).
- Familiarity with ticketing systems (e.g., ServiceNow, Jira) and remote support tools.
- Awareness of cybersecurity fundamentals and safe computing practices.
- Strong communication, teamwork, and customer service skills.
- Initiative and motivation to learn new technologies and tackle technical challenges.
- Relevant certifications (e.g., CompTIA IT Fundamentals, A+, Security+, Microsoft Certified: Fundamentals) are a plus.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues via phone, email, and Zendesk ticketing system.
- Assist with troubleshooting and resolving issues related to Windows and Mac operating systems, Office 365, and other enterprise applications.
- Support user account management, including onboarding/offboarding, password resets, and permissions.
- Document solutions, update knowledge base articles, and contribute to IT process improvements.
- Help track and manage IT assets, ensuring accurate inventory and deployment.
- Participate in team meetings, training sessions, and collaborative problem-solving activities.
- Apply cybersecurity best practices in daily support activities.
Benefits
- 100% Company-paid comprehensive medical, dental, and vision coverage for you and your dependents
- 401(k) Match
- Flexible Time Off (FTO)
- Education Reimbursement
- Competitive Paid Parental Leave
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What This Job Offers
Job Type
Full-time
Career Level
Intern
Education Level
No Education Listed
