IT Help Desk Representative I

eBacon•Phoenix, AZ

7d•$45,000 - $60,000•Hybrid

About The Position

We are seeking a motivated IT Help Desk Representative. This role provides first-level technical assistance to both internal and external clients. The ideal candidate will be customer-focused, detail-oriented, and skilled at handling inquiries in a fast-paced environment. This is an excellent opportunity for someone beginning their IT career to gain hands-on experience across a variety of systems and technologies.

Requirements

Strong customer service skills, including clear verbal and written communication with ability to explain technical concepts to non-technical users.
Proven ability to manage multiple priorities under strict deadlines.
Excellent organizational, collaboration, and interpersonal skills.
Strong critical thinking and analytical skills for issue triage.
Basic understanding of Windows operating systems and common business applications.
Ability to work both independently and in a team environment.
Ability to lift and move computer equipment (up to 50 lbs.)
All applicants must be legally authorized to work in the United States.
Employment is contingent upon the ability to provide documentation verifying identity and authorization to work in the U.S. in compliance with the Immigration Reform and Control Act of 1986, without the need for current or future employer-sponsored work authorization.

Responsibilities

Respond to and resolve technical support requests from employees regarding computer hardware, software, and peripheral devices
Document all support requests and resolutions in our ticketing system
Configure and deploy new computers for employees, including installing required software and applications
Set up user accounts, email access, and network permissions
Ensure all new equipment meets company standards and security requirements
Assist with routine server maintenance tasks under supervision
Support network connectivity issues and basic troubleshooting
Help maintain inventory of IT equipment and supplies
Handle miscellaneous technology requests that arise during daily operations
Collaborate with the Director of IT on various projects and initiatives
Participate in IT department planning and improvement efforts
Complete other duties and assignments as required.