IT Help Desk Specialist

KMRG•Savannah, GA

1d•Onsite

About The Position

We are looking for an experienced IT Help Desk Specialist to support the U.S. Attorney’s Office Southern District of Georgia (USAO SDGA). The role involves providing IT customer support, troubleshooting, installing and configuring hardware and software, and ensuring the efficient operation of IT systems. Your scope of work focuses on assisting with day-to-day IT operations, managing IT systems, and providing training and support to users. This is a full-time opportunity in which we’ll provide competitive pay, comprehensive benefits, and job stability and security. Apply today!

Requirements

4 years of experience in administrative, professional, investigative, technical, or other work related to various fields
Proficiency in Microsoft Office software programs (e.g., Word, PowerPoint, Excel, and Outlook)
Ability to use, understand, and maintain directories, personnel lists, and other guides and references
Proficient in using a computer with a standard keyboard and additional function keys
Excellent written and oral communication skills
Problem solver and adaptable
Customer-oriented
U.S. citizenship required since this role supports the U.S. federal government

Nice To Haves

2 years of completed college studies in the Computer/Management Information Systems field
Bachelor’s degree preferred

Responsibilities

Customer Support: Assist in planning and delivering customer support services at the user interface
Provide IT customer service and support in troubleshooting, recovering, and resolving software/hardware problems
Assist users with login procedures to the network and other network applications
Technical Support: Install, configure, upgrade, and troubleshoot commonly used hardware and software systems within the organization
Set up and relocate video conference equipment
Provide technical support for teleconferences and distance learning activities
System Administration: Perform server start-up and shutdown
Manage files, printers, and access privileges to directories, files, shared mailboxes, and calendars
Remove, relocate, and install computers, printers, and communication devices
Training & Assistance: Provide user training and assistance on various routine applications
Assist management and supervisors with various duties or projects as assigned
Reporting & Documentation: Provide interim and final reports that are well-written and effectively presented
Perform data analysis/reporting to include aggregating data into a format that is understandable
Create and maintain database files using automated systems