IT Help Desk - Student Clerk

University of Iowa Center for Advancement • Iowa City, IA

12d

About The Position

The IT Help Desk Student Clerk provides front-line technical support within a primarily Windows-based environment. This role assists our UICA staff by troubleshooting user and workstation issues, managing support tickets, and helping maintain technology resources.

Requirements

• Must be a currently enrolled University of Iowa student , full-time (minimum 12 credit hours)
• Familiarity with computers and other IT hardware
• Experience installing, upgrading, and removing software in Windows or Mac environments

Nice To Haves

• Up to one year of related work experience preferred
• Mac support experience is a plus

Responsibilities

• Answer Help Desk calls and document issues using ticketing system
• Provide general desktop support for Windows devices (Mac support experience is a plus)
• Install, configure, and maintain workstations
• Application support for Office365 applications and other related software
• Assist with workstation deployments and new staff technology set up
• Support equipment inventory management, system cabling, and basic computer hardware repair

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed