IT Help Desk Technician

MBS • Columbia, MO

1d • Onsite

About The Position

At MBS, our primary goal is to provide customers with state-of-the-art technology, maintain genuine partnerships, and offer superior knowledge of the textbook industry in an effort to simplify course material distribution for educational institutions. That's why we employ dedicated teams of customer service and sales representatives, and operations personnel to ensure each of our customers are offered the same attention to detail.
We are seeking a customer-focused and technically skilled IT Help Desk Technician to provide timely support to MBS employees, contractors, and office visitors, ensuring a seamless technology experience. This role supports a wide range of hardware—including Macs, PCs, printers, scanners, mobile devices, desk phones, and presentation equipment—as well as software such as operating systems, email clients, Microsoft Office, RVI, and other internal tools. The ideal candidate brings a strong technical foundation, excellent problem-solving skills, and a commitment to delivering clear, user-friendly support in a fast-paced environment.

Requirements

• Proficiency in Windows 10, Windows 11, macOS, and Microsoft Office Suite
• Basic working knowledge of Active Directory
• Experience supporting Mac and PC hardware, including printers, scanners, computer peripherals, and mobile devices (iOS and Android)
• Understanding of client connectivity technologies, including Ethernet, wireless networks, and VPN
• Basic knowledge of file servers and network shares
• Strong customer service and technical troubleshooting skills
• Ability to clearly communicate technical information verbally and in writing to diverse end-users
• Demonstrated ability to effectively multi-task and manage multiple support tickets simultaneously in a fast-paced environment

Responsibilities

• Respond to and resolve Tier 1 help desk escalations via ticketing system, phone, and walk-in requests
• Track, prioritize, and follow up on open requests to ensure timely and effective resolution
• Set up user accounts and configure hardware for new hires and equipment deployments
• Provide support for conference room audio/visual equipment and meeting technology
• Deliver hands-on support for desktops, laptops, desk phones, company-issued mobile devices, printers, scanners, and network equipment
• Assist users with OP system access and navigation of menu functions
• Support internal users with email, Microsoft Office applications, and RVI electronic document storage
• Perform additional responsibilities as required

Benefits

• We believe your success is our success, and we’re committed to supporting you in every aspect of life. At MBS, we offer a comprehensive benefits package designed to promote physical, mental, and financial well-being. Our full-time employees receive access to medical, dental, and vision coverage; a 401(k) plan; life and disability insurance; earned time off and holidays; and a broad range of additional benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed