IT HELP DESK TECHNICIAN
About The Position
Help Desk Technician Location: Brewster, NY Pay Range: $20 – 27 / hour This position is Full-Time, On-Site 5 days a week What You’ll Do Provide first-level technical support via phone, email, and in person Troubleshoot hardware, software, and network connectivity issues Support company applications including Microsoft Office and ERP systems Set up and configure computers, peripherals, and user equipment Assist with VPN, remote access, and basic network issues Document support tickets, resolutions, and knowledge base articles What We’re Looking For Associate’s degree in Information Technology or related field (Bachelor’s preferred) 2+ years of experience in a Help Desk or technical support role Working knowledge of Windows OS, computer hardware, and common software Basic understanding of networking concepts (TCP/IP, DNS, VPN) Experience with ticketing systems and remote support tools Strong customer service, communication, and problem-solving skills Ability to multitask, prioritize work, and work independently Why Join Us? Medical, Dental, and Vision Insurance 401(k) with Company Match Free Lunch Twice a Week Access to free On-Site Gym and Athletic Trainers Stable hours and consistent weekly scheduling Team-oriented work environment with growth opportunities Additional Info Ability to travel to remote offices as needed Ability to work flexible hours, including some evenings or weekends Office-based role with occasional work in warehouse environments Equal Opportunity Employer Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.
Requirements
- Associate’s degree in Information Technology or related field (Bachelor’s preferred)
- 2+ years of experience in a Help Desk or technical support role
- Working knowledge of Windows OS, computer hardware, and common software
- Basic understanding of networking concepts (TCP/IP, DNS, VPN)
- Experience with ticketing systems and remote support tools
- Strong customer service, communication, and problem-solving skills
- Ability to multitask, prioritize work, and work independently
- Ability to travel to remote offices as needed
- Ability to work flexible hours, including some evenings or weekends
- Applicants must be currently authorized to work in the United States.
Responsibilities
- Provide first-level technical support via phone, email, and in person
- Troubleshoot hardware, software, and network connectivity issues
- Support company applications including Microsoft Office and ERP systems
- Set up and configure computers, peripherals, and user equipment
- Assist with VPN, remote access, and basic network issues
- Document support tickets, resolutions, and knowledge base articles
Benefits
- Medical, Dental, and Vision Insurance
- 401(k) with Company Match
- Free Lunch Twice a Week
- Access to free On-Site Gym and Athletic Trainers
- Stable hours and consistent weekly scheduling
- Team-oriented work environment with growth opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
