IT Help Desk Technician
About The Position
Bethel Farms is seeking an IT Help Desk Technician to support the day-to-day technology needs of our team across multiple locations. This role will serve as the first line of support for employees experiencing technical issues and will help ensure our users, devices, and systems remain productive and operational. The Help Desk Technician will handle user support requests, assist with hardware and software setup, troubleshoot common technical issues, and help maintain our IT systems and documentation. This position reports to the VP of Supply Chain & Technology and works closely with the IT Systems Administrator.
Requirements
- 1–3 years of experience in IT support, help desk, or technical support roles
- Familiarity with Microsoft 365 applications and user account management
- Basic understanding of Windows operating systems and troubleshooting
- Ability to communicate technical issues clearly to non-technical users
- Organized and able to manage multiple support requests
- Strong problem-solving and troubleshooting skills
Nice To Haves
- Experience supporting Microsoft 365 / Entra ID environments
- Experience working in a multi-location business environment
- Exposure to networking basics (Wi-Fi, VPN, printers, etc.)
- Experience with ticketing or help desk systems
- Familiarity with endpoint management tools
Responsibilities
- Support users with Microsoft 365 applications (Outlook, Teams, Excel, SharePoint, etc.)
- Assist employees with login issues, MFA setup, password resets, and account access
- Serve as the primary point of contact for IT support requests
- Troubleshooting hardware, software, and connectivity issues
- Provide both remote and in-person support when needed
- Assist with onboarding and offboarding of employees from a technology perspective
- Manage device setup including printers, scanners, and peripherals
- Configure and deploy new employee laptops and workstations
- Install and maintain required business applications
- Assign permissions and manage access to shared drives, systems, and applications
- Create and manage user accounts in Microsoft 365 / Entra ID
- Maintain accurate user access and documentation
- Assist with troubleshooting issues related to shared files, cloud systems, and internal tools
- Escalate complex technical issues to the Systems Administrator when necessary
- Support business systems and operational software used by the company
- Assist with software updates, system maintenance tasks, and general IT housekeeping
- Maintain IT documentation for common procedures and troubleshooting
- Help maintain inventory of company devices and IT equipment
- Track and manage support requests using the help desk system
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
