IT Help Desk

Ensign Services • San Juan Capistrano, CA

1d • $20 - $22 • Onsite

About The Position

The IT Help Desk position will focus on responding to incoming support phone calls, as well as addressing tickets that are emailed into the support queue. In this role, you are expected to provide a great customer service experience and maintain key performance standards that help drive success.

Nice To Haves

• 1+ year of experience providing technical support and troubleshooting computer equipment, or equivalent education/certifications.
• Strong troubleshooting skills with working knowledge of, including but not limited to the following: Windows 10, Microsoft Office (2013/2016/2019), Citrix fundamentals, Exchange and Active Directory,
• Basic knowledge of networking protocols, information security practices, and computer/printer/scanner setup and support.
• Excellent written and verbal communication skills, with the ability to clearly support and guide end users over the phone and through email.
• Ability to be proactive in your day-to-day responsibilities and work with minimal supervision.
• Ability to prioritize, multitask and work under time constraints.
• Ability to rapidly learn and integrate new practices and knowledge into your troubleshooting and support processes.
• Ability to be flexible and adapt to changes in regard to expectations and the organization.
• Ability to hold peers accountable for and work as a team to achieve success.
• Ability to travel onsite to our office location in Salt Lake, UT

Responsibilities

• Troubleshoot remote desktops, laptops, printers, and other hardware peripherals.
• Assist users in resolving issues related to email, data, and productivity applications within a Citrix environment.
• Help users access key clinical and financial applications, including PointClickCare, Net Health, and Workday, creating accounts and resetting passwords, as needed.
• Assist with other IT support responsibilities, as needed.

Benefits

• medical/dental/vision coverage
• company-provided life insurance
• 401(k) with company match
• sick/vacation plans
• access to our fully equipped onsite gym (San Juan Capistrano office location)
• supporting our employee’s professional growth and development through our Learning Management System as well as training sessions and seminars

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees