IT Helpdesk Client Support - Associate

MMC Group • Buffalo, NY

1d • $20 - $28 • Onsite

About The Position

We are seeking a customer-focused IT Helpdesk / IT Client Support Associate to provide hands-on, onsite technical support in a full office environment. This role serves as the primary IT presence for the location and plays a critical part in supporting internal employees with hardware, software, networking, and workstation needs. This is an excellent opportunity for an IT support professional who enjoys direct user interaction, problem solving, and working in a fast-paced yet collaborative environment.

Requirements

• 2+ years of IT support experience , including hardware deployment, system setup, and troubleshooting
• 2+ years of customer service experience , with strong communication and professional etiquette
• Solid understanding of Windows operating systems
• Working knowledge of networking fundamentals and basic network troubleshooting
• Experience supporting printers, desktops, laptops, and peripherals
• Ability to manage fluctuating ticket volumes in a fast-paced environment
• Strong teamwork skills with the flexibility to support varying schedules
• Friendly, approachable, and customer-focused
• Ability to remain calm and professional in high-pressure situations
• Strong sense of ownership and accountability
• Represents IT and the organization with professionalism and confidence

Nice To Haves

• VPN support experience
• Prior experience with internal ticketing systems
• IT certifications or formal IT education (preferred, not required)

Responsibilities

• Serve as the primary onsite IT support contact for internal employees
• Identify, manage, escalate, and resolve technical issues across hardware, software, and networking
• Install, configure, and maintain laptops, desktops, printers, peripherals, drivers, and utilities
• Support new hire onboarding, including laptop issuance, setup, and user orientation
• Troubleshoot Windows operating systems, desktop and laptop issues, and printer connectivity
• Perform basic networking and VPN troubleshooting
• Monitor systems, identify issues, and take corrective action as needed
• Manage 10-60+ daily tickets through an internal ticketing system, primarily via chat, with in-person support as required
• Provide both onsite and remote IT assistance to internal employees
• Maintain accurate documentation within the ticketing system
• Represent the IT department professionally as the face of IT for the site

Benefits

• MMC offers health insurance plans for our active candidates on assignment, including: Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed